Dillard's at The Florida Mall offers a broad selection of merchandise, including compelling clothing, shoes, handbags, accessories, and cosmetics. Customers find a lovely selection of goods, with pretty shoes of good quality and exclusive models. The store features products from national brands. Experiences with staff vary. Many report great customer service, with very friendly and helpful staff in all departments, describing wonderful and attentive assistance. However, some note that staff can be few and far between, leading to moments of frustration when assistance is not offered. One customer reported a cancelled order, but found the way the situation was handled by management to be phenomenal, handled with kindness and class. Overall, many customers love this place, always having a great experience all around, and call Dillard's a must-try when shopping.
Go see Adam in Fragrance. He’s the man!!!! Great customer service
February 2026
Everyone in the whole store have been so helpful and a 10. An amazingly these people know their products. Especially Adam in men’s cologne well informed Pleasant to talk to and very helpful. Thanks, Adam.
February 2026
Had an amazing experience Lisa from customer service was so fast I was out there in the blink of an eye beyond exceptional service !!
