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May 2023
I got accused of being drunk because I have never used a keyless car before and asked how to use the fob. I had one drink in Pittsburgh 5 hours before landing in Orlando. Sorry I'm old and have a car with a key still. Thanks for humiliating me.
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May 2023
This line is insane to get to an agent. Two lines open and over an hour wait to get a car. Agents would see 1-2 customers and then take a break. Incredibly disappointed in this customer service. Worse rental car franchise of all times.
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January 2023
Never again, always trying to upsell, long waits, non existent customer service. I believe it's by design, so you chose the more expensive option,.... Hertz..
