FedEx Ship Center receives mixed reviews regarding its customer service. Some customers report great, quick, and relatable service, with efficient handling of expedited items like passports. However, multiple reviews criticize the customer service, stating staff should be retrained. Issues include unresponsive communication, unfulfilled promises to hold packages, and logistical confusion requiring last-minute intervention. Conversely, one employee was noted as polite and helpful in directing a customer to the correct location. Experiences vary significantly between efficient service and frustrating inefficiency.
Prompt and quick professional service, very satisfied with the customer service at the counter.
March 2026
So grateful for Danielle’s excellent customer service after a work conference in Orlando! Her bright & helpful attitude really stood out from the other employees at this location.
January 2026
It was great, fast, and professional. Totally recommend this site.
