-
November 2024 by Brett Hulverson
If you like horrible customer service, long waits in lines, and them calling customers out of the line that came in after you, then this is the bank for you. I would never bank here. Unfortunately, they are the bank that handles our mortgage, so we are stuck with them.
-
October 2024 by Jose Andrés Mora
its always fast, and all the tellers are always helpful and friendly! Shoutout to Sandra and Leslie, the best help i could get!!
-
July 2024 by Flor Lopez
Leslie, Lizette, Camila, and Cristianne are so wonderful in their endeavors to help, assist, and make us clients feel welcomed.
-
March 2024 by Ismael Conde
Impressive customer service and attention, I highly recommend it.
-
March 2024 by Christopher Espinosa
I have my business account here. I opened it 3 months ago and I really don't like the online banking system. First, the app doesn't let you run anything. Second, I can't see my statuses for the last 3 months. It comes out as an error and then I try to change it. the password because every time I enter my new password something always happens that is not the same and I am tired of this situation. To make matters worse, there is no one on weekends who can help you solve your problem, poor system.
-
February 2024 by Sony Abraham
Came here to close my account after difficulty accessing funds. While I didn't wait long, I did not appreciate the teller being accusatory and claiming I was closing my account because I got the bonus already.Yes, the bonus enticed me to open an account but after I setup direct deposit, I had no way to transfer funds to another account. Initially , I was told that I linked too many bank accounts (I only linked 1). Then I was told it was because I tried to transfer more than half the amount (I only did about 40% and it still didn't work). Finally I was told I can't transfer funds because I logged in too many times that day (I had only logged in once that day to show the issue).At this point, it was obvious the representative was incompetent and just trying to find excuses. I told the rep I wanted to close my account if this is the kind of experience I'm in for. Right before leaving the country, I found a bank on the way to the airport and closed my account so that I could get funds added to the family account.This bank was about a 100 miles away from my home town. If my goal was just to take the bonus, then I would have closed it much sooner at my local branch. The experience has left a sour taste in my mouth.
-
February 2024 by Dominic Strong
This location is horrible, machine they get money from is always broke or like today system was down. You ask for certain denominations they give you what they feel like. Whoever the manager or regional manager is needs to get this location under control. Customer service at most locations in central Florida is horrible. Only a few have been pleasant the rest always have an attitude, don’t understand what you’re saying, or act like they don’t want to help. I got a box of nickles from a branch and Polk and was told by the teller I better not bring them back to them because she wasn’t going to take them. I’m considering closing this account and going elsewhere.
-
March 2023 by Lauralee Kirkpatrick
The employees are always friendly and welcoming. They get to know their customers and care about their customers.
-
March 2023 by Gail Tabernuro
Horrible customer service, I needed to speak with a customer service representative in reference to my Auto loan. The worst.
-
February 2023 by Mayte Sanchez
Today I came to this bank to deposit through the ATM because I have been using it for several years but this time something unusual happened that had never happened to me when I deposited cash that I saw in my app it was not reflected even when I called the costumer service. Be careful, better wait until it is open and deposit with the cashier...because in the long run you open a dispute and they will not return your money until there is an investigation 😌😵💫😵💫😵💫
-
January 2023 by Mira Ket
I pay $30 per month for 53Direct. I made 3 international transfers. For 2.5 weeks now, money has not gone away and is not analyzed. We were asked to send invoices, fill out questionnaires, we did everything. There is no promotion. We are importers and our deliveries are delayed due to the bank. Can the bank pay for my house, my car and my food? Why are we taking $30 a month? Why does the bank work so badly with customers?
-
December 2022 by steven h
I love this branch. Yaritza is amazing. Very patient and attentive to my needs. I would recommend as their customer service is great
-
September 2022 by andrea rodriguez
Really horrible customer service. Unbelievably this bank came highly recommended to open a account. But once I went to this particular branch I kept getting excuses as to why they could not help me with opening a account. Not only did I have to hear excuses but I was rescheduled twice!! After leaving work early to do this! Fifth third bank improve the customer service at this branch!
-
April 2022 by Miroslava Kettounen
I pay $30 per month for 53Direct. I made 3 international transfers. For 2.5 weeks now, money has not gone away and is not analyzed. We were asked to send invoices, fill out questionnaires, we did everything. There is no promotion. We are importers and our deliveries are delayed due to the bank. Can the bank pay for my house, my car and my food? Why are we taking $30 a month? Why does the bank work so badly with customers?
-
April 2022 by WilA **
I´m trying to talk with anyone on Orange Blossom Branch, but nobody answer... my acount is blocked... please send-me a number to call directly for you..
