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July 2025 by Nataly D.
I came here on a Monday July 28th around 5 and the guy there was just so friendly! Very welcoming place and he went beyond to try help me. Thank you!!
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June 2025 by Jorin Najera
It has an opening hours and it turns out that it is closed..
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June 2025 by K Pushing
Always helpful
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June 2025 by Eric Z
Awful store. A few months ago I tried to trade in some stuff and they told me they can't accept trades because their back room is full. Today I tried to trade and they said their power went out YESTERDAY so they can't accept trades today... Absolute nonsense. This is a dumpster fire of a location. Go elsewhere.
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June 2025 by Chris
Standing in line, 30 minutes past open time, they hang up when you call this location sucks
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June 2025 by A
If you're gonna buy a Switch 2 or any hardware really from this store MAKE SURE YOU CHECK THE BOX BEFORE YOU LEAVE THE STORE! 2 weeks ago I came here for a Quest 3 and got a box with a bag of rice in it and didn't realize until I opened it back home. As of making this review I am still waiting on a word from the company regarding a refund/exchange. Absolutely terrible quality control on their behalf.
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June 2025 by Denise Coffey
Literally made everyone wait outside in the rain until the exact time they were going to open (which was 3pm) just to get a number so they could come back again at midnight to pick up the newest game console. Really terrible way to treat your customers.
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April 2025 by SicilianoNYY99
Never go to this store 11241 E Colonial Dr #215, Orlando, FL worst customer service very unprofessional! The “person” behind the counter had a I do not care look like he didn’t even want to be there 🤦🏼♂️ he didn’t even care or wanted to help me with my needs. I returned my ps5 I was having issues with it so they exchange it for another one that was refurbished . As soon as I got home with the refurbished system that was damaged as well.. I went back the guy this time with a disgust look on his face was rude again and he didn’t even care the second time he had no patience .. I asked to speak with his manager and he told me no way to get a hold of them, I was very disappointed and stressed went back again returned gave me another one the 2nd system inside was dirty and nasty / scratched up. He didn’t even bother looking at it or testing it out for me before i walked out .. The only place that took care of me was the Oviedo mall I give them ⭐️⭐️⭐️⭐️⭐️ I suggest to everyone to go there they are very professional and took care of my needs. Best customer service I’m very pleased!!
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April 2025 by Station Nyne
How your sign say open but the door locked that's crazy I see why people don't come to this location and I'm now with them very unprofessional lost out of about 1200 dollars worth of business 🤷🏿♂️
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April 2025 by gerard archer
Big selection of games for ps5 Xbox and switch , plus a lot of retro games, very informative and knowledgeable staff.
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March 2025 by Ciara Biederman
Store does not honor preorders. Preorder was made but GameStop changed their mind later without informing me until showing up for the cards
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March 2025 by Lake S
Did not honor preorders and changed their mind down the line on their preorders. Purchased 15 Pokemon card packs and only received 5. This store also does not accept grades cards so I don’t see any reason to ever visit this store again.
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March 2025 by kevin richards
Why they closed Waterford lakes store no idea. But Brandon is cool.
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January 2025 by Berta Medina
Great place and great service. Knowledgeable and friendly staff.
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January 2025 by SolixBass
I'm glad that this store is both still around and has people like Ava providing a nice light to the clientele. Treat 'em right and help 'em out!
