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August 2023
No one was at the desk during scheduled hours. I stood there waiting for one full hour, only got a no-show from Hertz. Staff your locations!
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December 2020
Had a reservation for a car. Went to pick up the car at my reservation time and they were closed. We had to take an Uber to Enterprise for a new car because of it. I called Hertz customer service and the guy on the phone insulted us for booking through Orbitz and then hug up on us. Hertz just lost a lifelong customer.
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December 2019
I got a reservation online and PAID for it!!! , when I stop by the office to get my car they said - we don’t have any car available for you. They asked me to wait until they find a car for me, I asked how long I would need wait they said, maybe tomorrow you can get one.
