NÜ Car Rentals offers affordable prices and a wide range of vehicles. Many customers report excellent and outstanding customer service, with staff providing quick responses and resolving issues, such as exchanging a car with a problem, with no problem. The return process is often easy, with the damage deposit credited back instantly. Customers can use a tablet to document any visual issues with the vehicle before leaving. However, experiences vary. Some warn of unknown charges, mentioning instances of being charged extra fees without clear receipts or explanations, such as for a SunPass or other gimmicks, advising others to dispute such charges if necessary. While some find the added convenience of a toll pass good, others question the high cost. There are also reports of minor maintenance issues with rentals, like a GPS that didn’t work, a tire needing air, or low washer fluid. The shuttle service to the rental office is noted as not bad. While the cars themselves are often reported as great, some feel the company can nickel and dime customers, stating that cheap isn't always good.
I rented a van from them for 4 days while my family and I were on vacation The staff was very professional and the van was great no issues I hope to see them in 2025 Thank you
September 2024
Worst car rental in Orlando. Bad customer service, attitude from the guy on counter with hos hair dyed white. Worst experience rip off
September 2024
Scammy business trying to extort insurance coverage out of you.
