Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. They offer great rates, discounts, and award-winning 24/7 member service. With over 350 branches worldwide, Navy Federal is a credit union that supports the military and understands what it means to serve. Their Members Are the Mission®, and they are insured by NCUA. The reviews mention that the service can be quick, but the services department could use some improvement. However, the staff is described as very professional and friendly, with employees like Katrina, Natalie, Isaiah, Kerry, Clarissa, and Jeffery providing excellent customer service. Customers appreciate the patience and detailed explanations provided by the staff during processes like refinancing. Overall, Navy Federal Credit Union is praised for its commitment to its members and its understanding of the military community.
The staff member was knowledgeable and helpful. There wasn't many people waiting to be helped.
July 2026
Very friendly staff at this branch. The benefits of being a member are unmatched by any other institution. The rates I pay for loans are always better than the competition. When I need help over the phone, the people are always very friendly and helpful.
July 2026
Miss Melissa did a very fantastic job of explaining everything to me how to make my Loan application and make the process easier for me. I appreciate her so much
