September 2020 by Shakina Nichols
I wish I could give it no stars, this branch is horrible, they don't have a drive-through ATM, the deposit feature on the ATM is always unavailable, the lines are always long to get inside of the building, it's just very unorganized, and I think they should get rid of it
September 2020 by Andre Lewis
August 2020 by Will Q
I visited the branch on Garden Park Blvd to help me with enrolling in the SCRA program that is given to all military members on active duty orders. The MSR said that she does not know what that is and did not bother to look into it and told me to call the contact center. Their motto is “Our Members are our mission”; however, member service was not provided during this visit.
August 2020 by Wayne Brooks
This is a Horrible Location. Everytime I need to make a Deposit, it say unavailable. Very limited machine and there isn’t that many locations to go to, to withdrawal and deposit.
July 2020 by Emma Terry
Agent was very helpful about the ATM in Orlando Fl. not taking money at the one on Garden rd at Millennium.
June 2020 by Robert Mcclures
Great location ❤️
March 2020 by Eric Stowell
Nothing but issues with Navy Fed as of late. I have been a member for over twenty years. As soon as my loans are paid off with them, I will leave. The call center people are rude and unhelpful. If you start asking them questions they immediately say this conversation is going no where, I am ending the call. And hang up on you. Some questions are answered well if you would have read your contract you'd know. This one bank that I wish would fold and go under.
March 2020 by Jessica Rubano
I was excited when they opened this location because I hate having to drive 20 to 30 minutes away just to go to my bank. Unfortunately this Navy Federal is failing in so many ways. Everytime I need to go inside it's a long wait. There is never more than two tellers at a time even when it's very busy.The ATM outside is basically always out of order. Every time that I go to deposit money it tells me that service is unavailable, I'm not exaggerating neither it is every time that I go. I do not understand why it is such a hassle for me to put cash into my own account. I've gotten to the point where I've just started driving 20 to 30 minutes away to the older Navy Federal in Altamonte Springs because I don't have long Waits and their ATM always works. The only thing this place really has going for it is that the staff is friendly and that they have tablets for your children to use.
January 2020 by Joseph Payton
The service is impeccable! They are knowledgeable of their specific duties and they give their all to make sure you have the best service possible. I am so satisfied!
December 2019 by Angela L.
I love navy federal for their services but I absolutely hate this location. They must've been pretty desperate to pick a location downtown that was such an inconvenience for customers
December 2019 by cesar Abcd
Breach services are great !!!But mortgages services never answer your question or return your emails.
October 2019 by Michelle Decker
Nice tellers but sometimes it's crowded. Also the ATM has been out of service on two occasions.
October 2019 by T. A.
Mortgage Refinance - DO NOT USE! We went to refinance our mortgage with Navy Federal Credit Union. After serval calls and emails being ignored, a fourth phone call was placed where I spoke to a supervisor at their call center. We then received an email stating that it would take up to "80 days" for someone to get back to us... "80 DAYS". The only thing that should take 80 days is traveling around the world by hot air balloon! Needless to say, we cancelled this application due to the lack of service and making their customers feel un-important! Do not use them for any mortgage servicing! Unless you are willing to wait 3 months for action!
February 2019 by Reinaldo Martinez
Can we get more bank tellers there’s 4 stations but only two in used on Friday. Friday is the busiest day of the week all stations should be full
January 2019 by Barbara V.
I've trusted NFCU with my money since 1978. Their CD's are usually higher than most other banks and credit unions. They give great customer service.
January 2019 by virgil walker
Very nice employees
December 2018 by Michael Harr
Very slow. I always go to the Altmonte Springs location they have the paperwork ready for me before I show up. The front desk at Altmonte Springs location is very helpful, instead of passing the buck like this location.
December 2018 by Jeffeory H.
I'm mixed about this institution. They advertise that close at 5:30 but when you arrive not all services are available. This is not right! They have limited locations around Orlando so for me I have to drive 45 minutes to get to a location. We have had an account since summer 2018 so we are still new. We have banked at USAA for more than 10 years it is just they don't have branches here or have business account services. I'm going to check on the item and may stay with USAA or Bank of America.
November 2018 by MAC
Very friendly, helpful, and efficient. Sometimes a wait to see an officer but it's not that bad. Usually worth the wait. Staff are polite and knowledgeable. Enjoy dealing there.
October 2018 by Samuel S.
Great location! Awesome service! 15 years now as a member and they are always consistent!
October 2018 by Nanci M.
Today I called in my auto ins pymt via the automated line. The system attempted to w/d 2 pymts for the same ammt. Since dbl pymt was pending it sent my acct into the negative. I had to call my bank and file a claim. Then had to call USAA and see if they could help. They said that there was nothing they could do until the payment clears the system and they were not willing to cover any NSF fees I incurred b/c of the unauthorized second w/d. My electric bill is due tmrw & I had planned on using the funds that USAA froze to pay my light bill. I have been a loyal customer of USAA for over 20 years...seriously, nothing you can do? I think I would rather invest my time looking for an alternative insurance company instead of spending my time filing claims and writing reviews.
October 2018 by xhristopher anthony
I love the bank as Ive been with them for some years now, this location is by far one of the best locations Ive had the pleasure to do business at.
September 2018 by Stevie Miller
My family has been banking with Navy Federal for over 30 years. Started in Virginia Beach and have been at the Orlando locations after we moved. I always have a wonderful experience. The staff are friendly and recognize my family anytime we stop in. I cannot say thank you enough for always providing the best level of customer service. Waterford lakes branch has been my go to stop for years. I am happy there is a Millenia branch closer to my house but I still stop in Waterford location anytime I'm around. And ignore that JOHN SMITH dude's review. He's probably a troll who is so disgruntled with his life that he takes pleasure in making everyone else miserable. He gives ones to everything so probably hasn't had a good experience ever. Dude buy some Glad wear, find some happy and stop polluting the world. Some people have nothing but darkness emit from them and they live to be unhappy each and every day. Navy Federal is the best and always will be.
September 2018 by Michael Riordan
this is the closest bank to me and they always give me great service when i come here. i love navy federal i just wish they had more locations closer by my house. but i dont mind the drive as long as they treat me good which they do.
September 2018 by Craig Baldner
Customer service is abysmal. Closing my account to avoid doing business with this bank.
May 2018 by Daniel H.
Great service and a great location. WS fires of driving to Waterford lakes to bank at their location. Staff are always friendly and kind. I have never had an issue and don't foresee that ever happening. Would definitely recommend.
April 2018 by spamset willy
Good to see another location closer to I-4
February 2018 by Shavonn M.
Great service at this location every time I go!!! Wish they would bill more banks in orlando.
December 2017 by Brandon R.
They are thieves. I had a critical life event and was out of work. I fell back on payments and then deposited a large check. They took close to $6,000 from me without my consent. They literally raided my account in the middle of the night like a pirate. They then told me "too bad, we can do that". Way to promote and stand behind the military navy fed. You and you're commercials are fraud. Give USAA your business instead, at least they won't steal your money.
December 2017 by Joana Clermont
A great financial institution. The institution is very helpful, especially in times of true crisis amd takes good care of our enlisted and veterans.
This branch can use more friendly, warming people. I loved the people at yhe Altamonte branch, but this is much closer.