"I wasn't sure about O'Reilly's, I usually shop at AutoZone, so I called to ask some questions about brake pads and a gentleman named Tracy picked up the phone. What a great experience! He answered all.of my questions, and provided additional information on top of that. When I visited the store to pick up the brake pads, Tracy showed me what they looked like, compared the different kinds of materials (ceramic vs metal) and he went on to help me by special ordering an item not usually carried in their store. As a woman, anything having to do with car repairs makes me nervous, but I was put at ease by Tracy's kindness. Thank you so much for a great experience. I will return anytime I need something for my car."
"They are a great store. When they are busy, they are busy, when they are not, they are not. But always helpful. "
"Slow and a lack of enthusiasm. Didn't show much interest and trying to help people out. I would not recommend this place for auto parts."