Pep Boys at this Orlando location provides expert tire services, auto repair, and maintenance, including for hybrid and electric vehicles. Many customers report great, friendly, and helpful service, with staff being upfront about pricing and not pressuring for additional work. Several reviews highlight specific employees for being absolutely attentive, knowledgeable, and for taking time to explain repairs, which can make customers feel respected and like lifetime customers. Service is often completed faster than expected, with same-day services available, and some appreciate the ability to track service progress. However, experiences can be inconsistent. Some customers report frustrations with scheduling, such as arriving for an appointment only to be told they must drop the car off with no estimated completion time. Occasional understaffing, with only one mechanic on duty, has led to long waits, turned-away customers, and arguments over logistics like getting a ride home. While the repair work itself is often done well and seems OK, these operational issues have left some long-time customers hoping for a better experience next time.
Bad experience with his services today. The mechanic very bad
July 2024
This store was never like this. I notice it's under a new management. The way I had drop my car, something else happened, it's because they are short of staff.
July 2024
Same Problem and may have created a new problem(s).
