Petco is a well-stocked store offering a broad range of brand-name pet nutrition products and supplies for various animals. Customers appreciate the available services, including full-service grooming, veterinarian services, and positive training classes. The environment is noted as clean, with staff showing love and respect for pets and keeping owners informed. Many find it a perfect solution with good products and prices, especially with the Vital Care rewards for savings. However, the services are frequently described as very expensive or a little pricey. A common criticism is that the store often seems understaffed, and the staff present can sometimes seem less than chipper or a little put out when asked for help, an area needing improvement. Despite the cost, many praise the excellent customer service, including helpful policies on refunds or food changes when a pet gets sick.
