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March 2024 by Jota Victor
O STARS!!!PLEASE DONT LEAVE YOUR DOG ON THIS HORRIBLE PLACE!They doesn’t care about pets!!!My dog waiting for 5 hours for a grooming!! i Have an appointment at 10:00 but they put others dogs bath like an “express” at front…THIS IS COMPLETELY DISRESPECTFUL!!!!!Why I have appointment??? They left your pet in the cage for a while!!!If you cant handle the appointment at 10. Let us know when is available and we bring our pet to grooming !!Super unprofessional!! Manager need replaced urgently!!PLEASE IF YOU LOVE AND CARE YOU PET!!! NEVER BRING TO THIS PLACE!THEY OVERBOOKED !!
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February 2024 by Sandra Maldonado
Always helpful
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February 2024 by Joshua Estrada
Staff was super helpful and friendly
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February 2024 by GABRIELA OTERO
I would like to give a big Kudos to the girls in PetSmart located in Lake Nona, they have been very professional with Mickey even he is very nervous, they are always happy to take care of him, thanks again for your amazing grooming service ??????
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February 2024 by Anthony Shines
Best pet training service in lake Nona!
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February 2024 by Cecilia Arteaga
Excellent pet food store
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February 2024 by Joana emanuel
Title: Disappointing Grooming ExperienceI recently took my goldendoodle to PetSmart for a grooming session, requesting a teddy bear cut. Unfortunately, I left extremely dissatisfied with the outcome. They shaved my dog almost to the skin without prior authorization, claiming there were too many knots. Surprisingly, I wasn't even contacted for approval. Upon arrival, they insisted on an additional charge for detangling knots, which I found unreasonable.To make matters worse, when I paid and finally saw my dog, she looked nothing like I expected. My son has Autism and is his animal support and when he saw our dog his has an emotional crisis and frustration. It was disheartening to see her appearance drastically changed without our consent. The lack of communication and disregard for my preferences have left me thoroughly disappointed with PetSmart's grooming services.
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February 2024 by Bryan McCormick
They treat their animals unethically here. Please consider adopting from somewhere else. Bob is the manager (1705 hrs. Mon Jan 15, 2025) Consider Orange County Animal Services. They are far more ethical and professional.
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January 2024 by Catherine Posso
Always great customer service, very clean and close to home
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January 2024 by Melanie Rodriguez
Sad to see that Ninah the groomer is no longer at this location. I called them some time ago to schedule a grooming appointment and was not told that she was no longer there. Someone else groomed my husky and it was not the same....needless to say, I heard through the grapevine where she was and I found her at Dog Groomer Academy in case anyone else is looking for a great groomer. I recommend her 100%!
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December 2023 by Derrick Scott
Sometimes, the left hand doesn't know what the right is doing at this location. Maybe, because it's the holidays. The grooming section has given misinformation or is not giving enough information in regards to making appointments for your pet.Otherwise, the shopping experience is almost seamless from being well stocked to the cashier experience.Very friendly staff
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December 2023 by Green Mug Media Group
On Monday, December 18th, I visited your store and needed assistance regarding a brush for my dog. One of the sales associates suggested that I go to the grooming salon area as they could provide more information. I was assisted by a girl named Caroline, who was extremely rude and had a very bad attitude. She simply told me, "I can't help you; I have clients to attend to." All I wanted was for her to tell me which of the two brushes was better for my dog. It was a quick question, but her attitude was the worst. I will never take my dog to that grooming salon again.
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December 2023 by Tony
I was charged extra fees not disclosed at the time I dropped off my pets. I was told the extra fees were because it was a holiday and the weekend. I dropped off my pets on Friday December 1st at 930am. What holiday is on December 1st and where does the weekend begin on Friday morning? The associate showed no shame knowing she was being dishonest. Horrible way to do business.
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December 2023 by Hikari I
It’s not just this PetSmart where I have come across dead fish due to neglect. I don’t understand why it’s so difficult to provide basic standards.The lady told me they’ll change it tomorrow. Who knows if they will. We all are selfish creatures but any bathroom should be changed, not wait till tomorrow. They don’t have the convenience to flush waste like we do.
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November 2023 by Far Rie
I am so thoroughly disgusted! I ordered a bag of hay from this store to be delivered to my house with DoorDash only to find Indianmeal moth larvae hidden in the packaging ? This likely means this location has a problem with pests! Hopefully none of them had a chance to crawl around in my house!!
