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November 2023 by James S.
I wanted to update you on my very poor experience in the Curry Ford Rd. Pinch a Penny. They have not responded to my phone call ( I left two message on there service line,the owners have not responded to my email or post on Yelp,Face Book , or Google. If they install anything for you ( I purchased over $2500.00 of pool equipment ), they will not stand by the installation. They don't care. They may be friendly if you buy tablets or shock but be careful with getting big ticket items. I have contacted BBB to try and get the message to as many customers as possible to stay away from this store.
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November 2023 by James Stella
I contacted the Andover store several months ago to get equipment installed I explained that I would be getting my pool resurfaced next week. The equipment was installed after the pool was drained with the old equipment. Four weeks later the pool's resurfacing was completed and the new equipment was turned on. Leaks showed up in the equipment and I noticed two of the four screws that held the large tank were not in place. I also noticed that the remaining two screws were coming out. I called the store to have someone come back out to look at the problems. I was told I would have to pay a service fee because it was past the 30 days . I explained that the pump was just turned on because of the remodel, it meant nothing to this Pinch A Penny. I hope that David Dinocola,& Randy and Karen see this review and understand the lack of service that their staff provided. I will be posting these pictures on different web sites to warn customers of this injustice .
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August 2023 by John Bernozzi
The staff at this location are great! They're very helpful and patient. They've helped all summer put my pool back together.
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June 2023 by Melissa Red
Friendly and helpful staff. Great experience ?
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May 2023 by G's mail
My go to store for my pool needs. They provide Free water testing, and they are fairly knowledgeable about anything you have a question with and advice given. Prices are reasonable.
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April 2023 by Arman Marukyan
Randy and his team did a great job resurfacing my pool, replaced all equipment and switched to salt system also. Very professional and efficient. Would recommend their service all day long.We love our upgraded pool.
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February 2023 by AJ Sgro
The worst Avoid this store,I'd swallow spit before I'd ask them for a glass of waterWorst customer service around
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November 2022 by A T
Manager was really rude. Bad service
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November 2022 by Edgar Medina
This was the first time I used their services and I couldn't be more pleased. Jose the service tech on the call was affable, professional, and informative. Our issue needed a simple fix when we were thinking some equipment replacement would have been necessary. It would have been easy for him to sell us the replacement we thought we needed, but he was straight to the point in addressing the issue. I visited the store shortly after and the team there matched Jose's commitment to customer service.
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November 2022 by Jenny G
Horrible experience. Signed up for full pool maintenance service. First week, tech lied about coming to my home and ringing our doorbell. We have a lock on our door which we planned on giving to him on his first visit. Guess he didn't feel like doing our pool this week so he left. We emailed the company twice during the day to find out when the Tech was coming. They kept saying, " he's on his way" . They didn't even know that I had already been to my home at 10:00 in the morning and left without servicing the pool.The worst part about it is I signed up for this service and asked them to give me weekly weekly the chemical pool readings because I needed for my pool warranty. They said they could do it to get my money and then once this whole situation went down on my 1st appointment they called me and said they couldn't provide me with my pull readings every week.I had also spent over $1500 on a pool cleaner the week before when I signed up for the service. Horrible first experience dealing with these people.To add insult to injury, one of their staff calls me and says they never agreed to provide pool readings on a weekly basis. ?. She also indicated they didn't believe that their tech had come to the house and left without actually knocking on our door or even attempting to call us even after we send them our ring video showing them exactly that.I hate long winded reviews but this one is needed. Take your money somewhere else.PS. We actually met one of the partner owners and he was a pretty nice guy. We bought the pool cleaner from him. We would have been happy to give them our business.
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November 2022 by kyara's Networks
Leah is the best! She is so incredibly helpful, taking her time and answering all of our questions. Helped us get what we needed and more! Thank you for your excellent service Leah :)
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September 2022 by John M.
This particular Pinch a Penny has a friendly staff and when I was in there, they were doing some kind of promotional 15 to 25% off periodThis particular location is located in the strip plaza on Curry Ford Road where the Publix is the anchor store.Overall, it was a positive experience and I would return.
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November 2021 by Zay Mayers
I loved the service given here. The prices are nice and has everything you need for your pool. Even pool toys including tubes, floats, and goggles. It has stuff including vacuums, chlorine, and more. I would recommend this place to anyone I know.
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November 2021 by Maria Molinari
First time ever. The employee was Friendly and polite. He even helped me to carried the chlorine to my Jeep.
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November 2021 by Eugene Curatu
Excellent store! Great experience with Leah, store manager. She is very professional, knowledgeable with excellent customer service.Jose, the lead service technician was awesome. He was very nice and explain everything he was doing. Jose and his assistant Chris did a great job installing a new pump. Thank you all!
