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November 2023 by Robert D.
I like the convenience although the selection is limited and I get it. It's a small store. The Deli Department is in slow motion so if you are in a hurry go elsewhere. Questionable sanitation protocol if you are fussy about your food with a hair or some other foreign matter in it.
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September 2023 by Olivia M.
Gia in the deli/sub department is amazing. Takes care of her customers and the sandwiches are made with loveeee. Thank you gia !!
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September 2023 by Mick D.
Just called to ask for general assistance from the manager and was promptly denied. Not very helpful or accommodating here
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September 2023 by Nick Ink
Pharmacy slow
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July 2023 by Danielle R.
I went to get 3 subs for lunch. Best Deli staff ever. There was 6 people ahead of me and I was hungry but had the best experience getting a pub sub. Gia made my sub and she was the nicest, most efficient person. She made all 3 subs at the same time and with LOVE and CARE. Amazing job.
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July 2023 by Khady T.
LaToya and another manager have continued to discriminate against me because of my disability. My dog is an ADA certified service animal. She doesn't say a word and helps me calm down if I were to have an episode. This is the third time that this has happened to me at this publix. I am not the first person with a disability that Latoya and other managers have discriminated against. There is multiple people who have reported against her. I told her multiple times that I can show her the paperwork telling about my dog. She continued to ask me what my disability was. She asked what does my dog do. How does she comfort me. She told me that my dog was an emotional support dog and not a service animal even though I told her multiple times that my dog is a psychological service animal. She continued to cut me off when I was trying to speak. She laughed at me when I couldn't pay my bill because I was too nervous and shaking from her walking up to me and coming in my face telling me I couldn't be inside because she seen me before. LaToya has been doing this for years and I will make sure she is fired.
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July 2023 by Heather Monae J.
Latoya is so unprofessional. She would not let my friend into the store with her animal that was ADA registered. We offered to show her proof , she rejected it and kept questioning my friend. She has poor customer service skills. My friend came to pay her electric bill during this same visit and forgot her debit card at home. Latoya said "Ha ha " as of she was mocking her. She is rude , dismissive and hateful. We now try to avoid this Publix all together. This location is closest to our house but we do not want to have to be treated so poorly for no reason. She needs to be fired or retrained.
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May 2023 by Yanin H.
It's location is extremely practical. They currently have a really cool pack of seltzers for sale called mom squad! It's awesome! The chicken tender salad is delicious! The service is superb. The ambiance is that of a big city.
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April 2023 by Jasmin Santiago
FANTASTIC! Very helpful & Informative. I'm very happy I changed to Publix Pharmacy. Thank you for being an amazing and caring team!
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March 2023 by Quinten A.
Is zero possible? Management here is pathetic. The deli might be the laziest work environment on earth. Always an excuse to why they can't make a sandwich on time or with a sense of urgency. Someone should be held accountable. Where THE HECK is the manager. They need to be taking care of this issue and be held accountable.
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March 2023 by Mike J.
After three years of experiencing bad service here, I'm finally coming to comment on my situation from the other day. I absolutely fucking hate coming to this Publix, I live around the corner and I'd rather drive 22 minutes to Sodo Publix or to Mills Avenue. The deli department at this Publix is filled with morons no matter what time of the day. Not all of you but most of you. I specifically avoid this Publix after 8 PM because the people working there making the subs absolutely fucking hate their lives and their goal is to make everyone else's life as miserable as theirs so they work as slow as possible and don't respect other peoples time. Whenever I go to a different Publix and I speak to managers or cashiers telling them that I specifically avoid the Publixs downtown they all reply with the same thing either they used to work there and they transferred out or they already know and they give me a sarcastic look. Moral of the story this isn't a real Publix. It is a third-party supermarket who does not carry the same values as the friendly neighborhood, Publix, and every other location. False advertisement, using a respected branding name to attract the downtown crowd to this aftermarket Publixs. Get it together.
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February 2023 by David D.
Great store, friendly staff in Bakery, Meat department, pharmacy, produce, cashiers, and courtesy desk. However, WTF is wrong with the deli. Had 3 issues in 60 days. Spoke to the manager once, tall guy with a beard. Got little "Publix and I, care" in that interaction!1. First issue, I purchased 20 chicken wings, I hate spicy food, so I buy plain wings, 42 years doing it this way. I buy regular wings, plain, what is in the box when I get home? 20 hot and spicy wings!!! I threw them all out. 2. I go to get a sandwich made, I look and one of the employees is chewing gum with her mouth wide open, over uncovered food, and making sandwiches. Health department violation, NO consuming food or chewing gum over uncovered foods. I left without ordering. That day I asked to speak to the manager, like I said, I could care less, is the impression I got!3. I go in on 2/1/23 for wings again, maybe if I order them right from the steam table, I can ensure they are not spicy. I ask the girl, (maybe the name was Beyoncé, or close to that name) "are those not spicy?"Response: "I don't know".I respond with, "I don't like spicy, can you find out?"She says "try one"I don't want to eat one, but I don't want spicy wings.I try it, it is plain. Great!I order 10, paid for 10, get 9. I guess I had to pay to sample one, because she can't figure out what she is selling. This store is great, like I stated earlier. I live 4 blocks from it. But I may need to shop at stores with a better deli. I genuinely don't understand the incompetence, or maybe I do considering my experience with the manager. I don't want anything comp, free, reward, etc. I will pay full price, just fix your Deli.
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January 2023 by Brigitte L.
Came in to use the restroom since they typically have clean restrooms. Parking is in the underground garage and free. Very tight though. Elevators take you up to the store. Store is very clean like any Publix you've probably been to. They do have a security guard at the front of this store. Restroom is in the back of the store right past the eggs. The store does seem to get quite a bit of homeless walking around and using the facilities for bathing.
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January 2023 by Jeffrey Michael Powell
Customer service at this location is rude and ignorant. Multiple times I have come home after shopping to find that I bought expired items. Today was the last straw for me as items (multiple) were placed behind a sale sign and not actually on sale. First person was helpful then walked me to customer service. Went to one lady and before she could explain it to that lady the other customer service person rudely interrupted and basically accused me of lying. The only good thing about this Publix is the Pharmacy whose staff is always kind and compassionate.
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January 2023 by brent a.
check your prices and more importantly check dates... they miss mark things all day long, and sell out dated stuff for way more than it should be... this Publix sucks...
