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November 2020 by Sheneka J.
I went to T-Mobile yesterday kind of unsure if I wanted to just fix my phone or get the new iPhone 12. John Hornung was the best T-Mobile associate I have ever met! I been with T-Mobile for 7 years and this was the best experience I've ever had!!! He was very informative, patient, gave me all my options, playful with my 2 year old, and he wasn't pushy at all. I was able to qualify for the promotion, get the new iphone 12 and AIRPOD PROS!!! His energy was great, I felt like he really cared about was best for me no my family. I'm usually a skeptic but John was soooo knowledgeable (I was like how long have you worked here bc I'm impressed!) He was so helpful that he was able to get my husband to transfer over from another carrier to tmobile too and my husband got the new iPhone 12 too! GETTING MY HUSBAND TO SWITCH FROM A COMPANY THAT HE WAS WITH FOR OVER 10 YEARS IS NOT AN EASY THING TO DO, AND JOHN DID IT EFFORTLESSLY!! We need more John Hornung's In our world. I recommend everyone to go to this T-Mobile and wait for John Hornung. I'm telling you, ITS SOOOOO WORTH THE WAIT!!! THAT IS WHAT YOU CALL 5 STAR SERVICE !!!!
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June 2020 by Denise F.
I think the staff may have changed here since I was last in 1.5 years ago. I went in recently to trade in my leased phone for a newer one and I didn't recognize anyone. I was greeted promptly and given superior customer service by Chelsea and her female coworker whose name I can't recall. Both ladies were friendly and knowledgeable. They answered all of my questions patiently and professionally. I met the manager on duty briefly and he was professional as well. I see a lot of bad reviews on here but I am sure it was the previous staff. Teams change frequently in retail. Anyhow, I was very happy with the way I was treated and wouldn't hesitate to return. Also, during these Covid 19 times, I was glad they required masks of their staff and their customers. They limited the number of customers allowed in at one time and they sanitized things repeatedly while I was there.
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April 2020 by Its Me
The staff here are possibly the rudest I have ever encountered. I waited hours to have my phone set up. They kept asking me to come back. They never did accomplish it. I had to keep my old phone because all of my pictures and apps could not be imported. Now Sprint is charging me bc I couldn't turn in my old phone! The absolute worst place to go!
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April 2020 by Its M.
This Sprint store has the worst customer service I have ever seen. Sprint needs to do something and fire these people! The good reviews must be from the employees or friends of theirs. They do not acknowledge you when you walk in. No hello. Make you feel like an imposition. They were not busy so three of them chatted with a male customer flirting away. The person helping me was not able to help. She did not know anything! I knew more about phones than she! She kept glaring at me because she wanted to go flirt more. Never did get her to help me. She just walked away into the back and never returned! These people are mean. Do not go there!
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February 2020 by Bianca M. Rhym
I know it's cliché, but if there was a 0 stars option, that's what I'd rate this location. Instead of customer service, they provided customer DISSERVICE. I will be cancelling my Sprint account as a result of my interaction with this location's personnel. The reps treated me as though I, the customer, work for them. And I found them to be less equipped to solve problems than artificial intelligence is. I had to contact a store in NY for resolution by phone. Such a terrible experience makes me excited for the day they're replaced with robots.
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February 2020 by Ronald Watson
On this particular trip it was great, my wait time was short but my service was superior. The technicians were awesome and the advisor was spot on.
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February 2020 by Capt'n Challenger RT
Only my second time here but not impressed the wait time is beyond acceptable. the lack of even acknowledging the existence of customers is seriously lacking, still waiting for 35 min now and was 3rd on the wait list.....still 3rd... I just want to pick up my phone from repair, nothing more, feel like I'm at the DMV
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February 2020 by Diane Cincotta
Went in to get help with two new phones we received in mail. Anthony was the tech helping me, he was very knowledgeable and efficient. Best customer service I’ve had in a long time. Thank you Anthony! Note: this store gets busy and they don’t rush the customers they are working with just to get to the next customer, so bring your patience or stay home.
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February 2020 by Eric W.
I was told that I had to replace my phone entirely with my insurance because the back of the screen was cracked?? I guess they only fix the face side of your phone. Then they tried to push a new phone on me like if it was their original intention. I went in initially and told them that I just needed the charging port fixed because my phone had issues charging and that I didn't care if the screen is cracked. Just a fyi, they're not there to help you, they are there to try and make as much money off of you as possible. Going to another location. No longer going to try and get services here anymore. Don't have time for financial games...
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February 2020 by Alejandro Zamora
Very unprofessional! Just plain bad towards people. while I was sitting at the front desk two of the sprint workers were making fun of a costumer.
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January 2020 by Patricia Martinez
Great !!!Rafael treated us very well and helped us with everything . Such a great person.
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January 2020 by Jessica Simmons
I never like to complain. However i went in today to get my sons phone fixed and had the worst service ever. I got skipped over in line, which whatever no big deal. When i talked to the lady behind the counter she was so clueless on her job. How do you work for a company and not know answers. If she was new why didn’t she ask. She also, had a attitude like i was bothering her. I hate sprint and will be canceling my three lines after over ten years with them. This was the icing on the cake!!!!!
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January 2020 by Jan Carlo Paseta
Please do not make the worst decision in your life, do whatever you want but do not choose Sprint, trust me, you will regret it for the rest of your life, also this store has the poorest customer service in the world!
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December 2019 by Iris Torres
Technical support 5 stars. Staff including manager were not helpful. I was told we don't do customer service. This has been the worst experience I've ever had with Sprint at the Waterford Lakes store. As soon as I can I am cancelling my lease since I don't have service in my home. I am paying for service which I don't have. SPRINT knows that there are 2 towers that are out. This is a serious problem. I need to have cell service due to my health condition. I have nothing more to say.
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December 2019 by Bernie Maldonado
I would never reccomend anyone come here, you have multiple employees on their phones doing nothing. I haven been here waiting for over an hour to just return a product. You have 3 people all helping out the same person. Its just ridiculous if your going to any sprint please listen and drive an extra 10 mins away to get good customer service and a decent wait time.
