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December 2023 by Mudrika T.
I went inside Truist Bank on December 13th 2023 to give application for not renew my CD certificate on 12/31/2023 , Bank Location was 3660 havendale Blvd, Winter Haven, FL 33881Person on Front desk Ask me how can I help you. I hand over My application, He refuse to take my application, with out proper explanation , He was running moth and did not put listening gear. Not to accept application for customer account that is violation against banking rule. SO I left with application ib My hand to Another Truist bank in Haines City FL 33844 on US hwy 17-92 . Lady at that place did excellent job, he took my application and forwarded to Right department , and my work was done in 15 Min. Her Name Ms Charmine French , I send My Complain to Havendale Blvd, Bank, Bill Rogers President , facebook, Did not receive any response. At the bank employee need Experience, Knowledge, Skill and Ability to help customer. Which Truist Bank havendale Blvd Branch one of the employee do not have.
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November 2023 by michael j
If you want to be disrespected and wait for long periods of time ,,even if you are the only one in the drive trough this is the right place. Please take your money and your business some place else. Treat yourself with respect and dignity. Dont let some jerk play with you
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November 2023 by Lily Santiago
The gentleman at the car window can definitely use better customer service skills.
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September 2023 by Wilber Lopez
My wife has just suffered an act of racism in this bank for not knowing English that she has never had in this country, two bank agents laughing because she could not communicate with them, the saddest thing is that one of the cashiers did speak Spanish and also added to the mockery by laughing at her. This will have consequences , it is a promise .
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August 2023 by Cynthia Rojas
Called the bank to ask about opening an account. Was advised to come in by the manager, Erica Williams. She was pleasant, thorough and so helpful. The bank was also empty - lots of reviews about it being busy. Had a great experience so far - looking forward to more positive interactions. Thank you, Erica for your kindness and wonderful energy!
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April 2023 by Lucas Lopez
If you are willing to wait over 45 min + in line and have the worst customer service possible, Thisss is your store!!!
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March 2023 by Ahmed Aboelyazed
Nothing but a joke. Came in person as a walk in to open an account. They said you need an appointment. Got the appointment and showed up on time. Then the branch manager ( Erica )Tells me sorry my business banking person is out till Friday and no one can help you with that. Then walked out of the office and came back saying I have someone who can help you but she has an appointment now.What a joke. No respects for people or their time at all
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March 2023 by Rudy Giron
This place is a joke I got there at 9am it to 22 minutes to cash a check. Very bad service
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December 2022 by Totis J.
New management. The teller was quick and friendly. Great experience personally, in and out in 10 min. Don't let the other reviews fool you.
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August 2022 by Mark J.
This location fails on all fronts as does the company as a whole. Went in a Saturday to make a simple deposit and had 9 people waiting in front of my while 1 teller was on. Meanwhile 5 different individuals were working loans with customers. Clearly this bank cares not of the people that are actually funding them. Secondly, they take 3-4 days to clear a payment from a Truist bank account to a Truist credit card. This seems impossible that it would take that long an inter-bank transaction. I would not recommend them to anyone.
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July 2022 by Daniel Hernandez
This bank is incredibly terrible, was told to leave because it was packed. Ridiculous after waiting there for quite sometime. Barely anyone speaks Spanish smh.
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July 2022 by Mauricio G.
truist at lake fredrica is the worst bank ever!! they make you feel unwelcome and an inconvenience to them.. was third in line for 45 minutes being ignored by the bank tellers, while they sat there looking at their computer screens looking busy ..why not just put a closed for lunch sign on your door!!!! just go to the michigan branch, save yourself time and stress...
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June 2022 by Blake Zellman
My account was over drafted and left in the negative by hacker they said it could be 90 business days too get a refund worst bank ever.
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March 2022 by Cassandra Chan Realtor
It was a busy day at Truist today. I thought I was going to have a wait a very long time on a break time that I had for work. Gretchet was professional, savvy l, proficient, and professional. Thank you so much for your help.
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February 2022 by k fagrich
The worst banking i have been with them for 13 years and they never fail to disappoint meAs of now I'm not expecting customer service i only want to be treated fairly.Now with the transition the truist plus covid do not expect any thing employees are them selves lost