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December 2023 by Mary Biddle
I honestly don't get the bad reviews, this branch, formerly Suntrust has been in existence for over 30 years. I have had nothing but good experiences at this branch. There were some changes in the transition to Truist but overall I think this is a great group of folks. I mostly deal with Monica Chavez on the business and personal side but I am always treated well by the tellers and other staff. Monica is 5 Stars but I give the rest of the group the same rating.
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December 2023 by Joshua Hoffman
Just slow and incompetent
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October 2023 by Ashley Covington
Three tellers stood around talking to each other. EACH ONE looked up at me at one point and did not even acknowledge me. They were not busy working on any other tasks and I was the only patron in the line. After a few more moments to see how long it would take, I asked if she was available and she told me to hold on as she continued slathering a wet wipe over her arm. Weird, but whatever. Another attendant finally took me. Unprofessional and I’m sure I’m not the only customer that receives this treatment.
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September 2023 by Bruno Melo
Very good service, for a bank. Monica was very respectful and attentive. We took one hour to open my personal and business account. Nothing to complain.
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July 2023 by amber lavalle
Drive-through is infested with mosquitos and spider webs. KEEP YOUR WINDOWS UP UNLESS ABSOLUTELY NECESSARY. Equipment here is pretty gross. Photo attached.
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July 2023 by Claudie Kinlow
I could rate it a zero I would, I went to the bank to speak with someone about opening a business account. No sign in sheet, no greeter, no how can I assist you, not someone will be with you shortly. I have never walked in a bank that was so unprofessional. It was as if I didn’t exist. Yes, I am calling corporate to file a complaint.
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July 2023 by Ghilas Vlogs
These guys don’t know how to treat costumersI had some money left in there I will get my money and move on there’s better, and it’s the same in all the locations, for every one reading this comment : move on from truist
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March 2021 by Alexander Liberman
Another branch under 2.5 ⭐ I called that couldn't Cash the large amount check in a respectful way. She offered me large amount in 20$ bills. I would pay for that humiliation?! Joke ???? I feel Sorry for the customer's or Not, why banking with someone that absolutely out off line. This place so Sad ?Use to be a customer.... Not anymore.... Went there with their check and they couldn't Cash it or They won't either way it's disgusting Bank. I don't know why people still doing business with SunTrust where no one to be Trusted. Do your self a favor - Avoid this Scummy bank!!!
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January 2021 by Henry Roberts
Great job Sandra!!!
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November 2020 by Nuzhat Nur Tamanna
Great service. Monica is such a great person and the way she treats her clients is awesome. Appreciated
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April 2020 by Shawn Lakes
These people here are so rude that I went there to get it transfer they said that they don’t do transfers here this is just horrible service every time you come here these people really don’t know what they’re doing they need to re-staff this office because it’s just a disgrace
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May 2019 by Sabine Becker
Ridiculous wait times...only one banker who can notarize!
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April 2019 by Jay King
No customer service
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December 2018 by Nicole P.
Don't trust SunTrust with your money. The employees don't care about you they are just happy to have a job. They want your money and that's it. They have terrible customer service and have proven to hold your money, not secure it safely. Watch your back. Any bank option is better than this one.
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August 2017 by Alejandro Moncada
Always 5 stars. My favorite branch.
