Swarovski Orlando Premium Outlets offers a positive shopping experience with friendly and helpful staff. Customers appreciate the attentive service provided by employees such as Jeny, Yvonne, Alicea Nunez, and Ivón, who go above and beyond to assist with finding specific pieces, explaining warranties, and replacing damaged items. The store features a great selection of jewelry and accessories, including out-of-season collections at excellent outlet prices, allowing shoppers to complete their collections affordably. The store is accessible by wheelchair, with products that are easy to try on and few locked in cases. While most reviews highlight courteous and knowledgeable staff, some mention that customer service can vary, with some feeling that greetings and warm interactions are not consistent unless speaking Spanish or appearing South American. Overall, the store is praised for its beautiful, durable pieces and good deals, making it a favorite for repeat visits. Customers frequently recommend shopping here for quality jewelry, friendly service, and competitive prices.
We stopped by just to look, and Yvonne was so kind and attentive to my fiance & I 🥹 she’s truly the best ! We walked out of the store with the perfect earrings , all thanks to her !
January 2026
After going to two separate swavorski stores, I decided to wait and drive 3 hours away to stop at the one in Orlando because the service is always top tier. The manager Josh was very professional, friendly, and quick. He helped us immediately when we walked into the store from start to finish. 10/10 service.
March 2025
Juan welcomed me and was very helpful. He has a good customer service and I thank him for helping me during a crucial moment. Thanks Juan!
