TD Bank receives mixed reviews highlighting the critical role of individual staff in the customer experience. Multiple customers praise specific associates for being extremely helpful, patient, outstanding, knowledgeable, and pleasant when resolving complicated issues or opening accounts. These interactions are described as providing awesome customer service where the associate knows what they are doing, resulting in effective help. However, experiences are not consistently positive. One reviewer reports difficulty communicating with a particular associate, feeling brushed off and rushed without receiving solutions. The location itself is generally viewed as a functional bank, though a specific complaint mentions the outside ATM never taking cash at night, which is noted as a pain. The bank can get quite busy, but efficient service from knowledgeable staff is appreciated when received.
Just opened an account with them they stated the company overall does not do notaries for power of attorney. Online says otherwise which is very contradicting, and unprofessional.
December 2025
Poor customer service.. they give business cards and no one ever answes then get there not even busy. I came back 3x to make sure I got the right documents for them to tell me I need for documents wasting my time. Dnt bank here especially business
October 2025
Came in excited to open an account, unfortunately their card system appears to be down continually in the middle of the day… even upon calling to confirm it will be available…
