Tropical Ford is a family-owned dealership in Orlando known for friendly service and a no-pressure experience. Many customers report exceptionally awesome service from the entire staff, with help available right away. The service crew often finishes repairs quickly and accurately. Staff members are noted for going above and beyond, such as ensuring access to a vehicle after hours. One customer felt completely satisfied, kept informed with no surprises, and felt assured they were in good hands without unnecessary expenses. However, some communication issues are noted, such as not receiving a call when a recall was finished. The process for recall parts, which must be observed before ordering, is an area some feel could be improved. The lounge bathrooms are praised, and a remodel extending to the waiting room is anticipated. Generations of customers, including Ford loyalists, trust Tropical Ford for lasting support.
