Trustco Bank, founded in 1902, is known for its commitment to providing high-quality products and services at low costs. Over the years, the bank has expanded significantly, now operating 144 branches across Central Florida, Massachusetts, New York, New Jersey, and Vermont, with Florida hosting nearly half of these locations. The bank emphasizes old-school, personal service, greeting each customer by name and offering a wide range of deposit and loan products. Customers appreciate the friendly and professional staff, especially standout employees like branch managers and loan officers who go above and beyond to assist with account setup, online banking, and loan processes. Many reviews highlight the helpfulness of staff in making banking experiences smooth and stress-free, demonstrating a genuine care for customer needs. Although there was a minor delay in some account-related promotions, the exceptional service provided by staff, particularly in the Orlando downtown branch, more than compensated. Customer interactions often involve personalized advice, prompt responses, and patience, especially during complex processes like mortgage applications. Overall, Trustco Bank maintains a reputation for delivering friendly, professional, and reliable service, making banking a positive experience for its customers.
Luis banker at Trustco downtown. Based on my fiancees fine explanations by Luis she was happy to open an account. Now I am going to open an account as well. Larry
June 2026
The new management is superior! I give 5 stars!!! Excellent service! I opened an account and it was quick and Luis explained everything! Luis was my banker previously and he is very effective and answered all the questions I had.
June 2026
Amazing service and a wonderful experience opening new accounts! Mikey was amazing!! Go see them
