Trustco Bank is highly praised for its exceptional customer service and welcoming atmosphere. Reviewers highlight the friendly and helpful staff, who treat customers like individuals rather than just numbers. The bank is recognized for its attentive service, with employees like Emily, Allisa, Dourna, and Melissa setting a high standard. Customers appreciate the personalized attention and the good rates on products like CDs. Overall, Trustco Bank is recommended for its amazing service and commitment to making customers feel valued.
Great banking experience!!! Friendly, helpful and attentive service.
June 2026
This location was great. Everybody was extremely helpful, probably the most quick and efficient visit to the bank i've ever had.
May 2026
Had a really great experience with Abdiel. He was super welcoming and gave amazing customer service the whole time. He made everything feel really comfortable and easy, and overall he’s just a great person to have on your team.
