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October 2025 by Tim ODonnell
Amazing service!! The ladies at Trustco Bank do such a great job and are always so helpful!! Highly recommend!!! Tim ODonnell
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October 2025 by Jerome Monds
All around great kind and professional
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September 2025 by Stephanie Lowe
Friendly and helpful staff!
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September 2025 by Tom (Real reviews)
This bank is the best tellers treat you like a person rather than a number unlike other bankers.
Every time I walk in everyone in this bank acknowledges me. They are the best .
⭐️⭐️⭐️⭐️⭐️
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September 2025 by Rick Lodge
The customer service is always very friendly and accomadating. Emily recently got me a good rate on a 3 month CD. Thumbs up
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September 2025 by Hannah Jane
Had a wonderful experience with Emily. She was knowledgeable and answered all my questions.
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September 2025 by Irene Beltran
I have a good experience and we received a very good customer service from our assistant Emily. Keep it up! 👍🏼
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August 2025 by Anders
Any time I went to the branch the take care of me since I’m enter
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July 2025 by Chanelle Henry
I love this branch so much! EXCEPTIONAL service every time I come in. Allisa, Dourna, Emily, and Melissa set the standard for what it should feel like when you go into your hometown bank!
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July 2025 by Tristen Gartner
melissa was super helpful and got exactly what i needed!
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October 2023 by Gabriel H
Has only been a couple months but already they’ve ticked many boxes my previous bank did not. They’re also very attentive to me personally and happy/cordial
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September 2019 by caitlyn lombardo
Always nice and helpful .
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June 2018 by EdP IV
If you are tired of being a number and remember the days where people knew your name and gave you great service, this is your bank.
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January 2018 by Rob Arnold
Very disappointing. I applied for a mortgage with them in December. The commercial banker Jim Poole never responded to my multiple emails and voice messages even after I spent a whole Saturday morning gathering documentation. It has been over a month and the guy is MIA. I even emailed the bank manager in Altamonte last week and he failed to respond. Very sorry customer service.
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November 2012 by John Doe
I disagree completely with the negative review of this branch. When it came time for me to open a new bank account, I chose Trustco because they had far fewer fees than the larger banks. Since I joined, I've had an extremely positive experience. Manny, the VP who the other reviewer felt was condescending, has been gracious to me every time I've been in the bank. Even though I am just a working class guy who lives from paycheck to paycheck, and whole only keeps a little bit of money in my account at a time, Manny treated me as if my business were very important to the bank. And when I come in to make a deposit, he asks me how I'm doing and shakes my hand. The other reviewer seemed horrified that Trustco lends money to other banks. Trustco's business model is very up-front, and they don't hide anything. Larger banks make money on fees. Trustco makes their money from interest on lending so that they do not have to charge fees. Your money is still safe, and it is FDIC insured. I do not have to maintain a minimum balance. And, there is almost never a long line at the teller. I plan to keep Trustco for my personal banking as long as I live in Orlando. I don't regret the choice for a second.
