Trustco Bank has a long history of providing high-quality banking services at low costs since 1902. Over the years, it has expanded to include more than 140 branches across Central Florida, Massachusetts, New York, New Jersey, and Vermont, with 53 branches in Florida. The bank emphasizes old-fashioned, personal service, welcoming customers by name and offering a wide range of deposit and loan products. Customers appreciate the friendly, helpful staff, including managers and tellers, who are described as helpful, professional, and attentive. Many reviews highlight the excellent customer service, with staff taking the time to answer questions and guide clients through processes, making banking easy and straightforward. Notably, employees like Angel demonstrate exceptional professionalism, quick action, and a genuine concern for customer safety, especially in urgent situations such as identity theft attempts. The bank also offers convenient access to accounts via its website and mobile app for those unable to visit a branch. Trustco Bank is rated 5 stars by BauerFinancial, reflecting its reputation for reliable, dedicated service and commitment to customer care. Overall, customers find Trustco Bank a trustworthy institution that combines traditional personal service with modern banking conveniences.
