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September 2025 by Raymond Rivera
Mrs. Rajshree Rahaman work with me and great customer service . She help to fix my problem I am very happy your EMPLOYEE. Thank you
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August 2025 by Layla Saqqa
Great service! We always have a good and positive experience with the whole team.
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August 2025 by WAK WAK
I’ve had a business and personal account here for 5 years and I love the team at Lee Vista office, not a single complaint. They always treat me well and with respect. I recommend Trustco bank to everyone.
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August 2025 by Olga I. Menendez
Very helpful and knowledgeable. Always ready to help
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July 2025 by Deana Pecorale
Friendly helpful and most importantly pateint!
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May 2025 by Amanda Castañeda
Rajshree was very helpful and kind, she fixed so many things that other branch did wrong with the account. We had the best service at the Lee Vista branch.
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May 2025 by Yanet Marte
Very approachable
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April 2025 by joshua eccleston
I’ve had an amazing experience with Trustco Bank! The customer service here is top-notch, and I always feel welcomed and valued. Huge shoutout to Juan and Chris for going above and beyond to help me with my banking needs. They’re professional, friendly, and truly care about their customers. Highly recommend this branch to anyone looking for a reliable and customer-focused bank!
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January 2025 by Ted Domowitz
Love Hometown feeling.
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January 2025 by Ricardo Morales
I like the branch location with easy access and plenty of parking. Friendly staff and great mortgage rates.
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December 2024 by John “JR” De Crotie
I have banked with Trustco. For over a decade and I have never run into any major issues with my account, I have even had fraud attempts on my account that they caught and denied automatically.
10/10 live Trustco.
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December 2024 by Joseph Mayer
All the service is Great and the people who help me out wonderful to have , Christopher perez , Juan Placido, and Samia Khalil
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July 2024 by Brittany Danielle
I’m only putting one star because I have no choice. What a terrible experience we had working with Branch Manager Christopher Perez. My husband and I decided to work with Trustco Bank as several family members referred us. However, our experience with this particular branch was horrible. It took us three weeks to obtain a PRE-APPROVAL. My husband and I would have to call pretty much everyday for an update on our loan application. Every time we called, the receptionist will tell us that Christopher is in a meeting or with a customer and that he will return our call. We understand he is busy, but we NEVER got a return call or an email each time we called. Christopher was well aware that we had a deadline to obtain a loan and he dropped the ball completely. My husband and I always provided necessary documents within hours of being requested. However, it took him days to respond and process documents, which delayed us even further. He also requested information that was provided in the application loan done online. He did not pay attention to documents and information being sent to his email and requested information again until realizing it was already in a previously sent email. Christopher and his underwriters DO NOT have knowledge when it comes to working with therapists. Christopher stated that he would need a report of my caseload to prove that I have a consistent flow of clients. I stated I cannot and will not provide such report due to confidentiality. Christopher stated that he would then need a letter from my employer confirming my hours and duties and once I provide that letter there shouldn’t be an issue with getting approved. I was able to obtain that letter from my employer. It took five days to do something with that letter just for us to get denied after Christopher stated that his underwriters needed the letter to move forward. My husband and I called Christopher, Christopher went around my question when asked why the letter didn’t suffice. He gave us the run around mentioning interest rates and how difficult it is for anyone to obtain a mortgage with the rates being so high. He also insulted both my husband and I stating that in order for us to get approved for the home, it would have to be $160,000. After speaking with SEVERAL outside reputable sources, they confirmed that my husband and I make well over enough. In addition to both of us having excellent credit scores, low debt to income ratio, and consistent jobs. They didn’t see how we were denied. We got approved within a day of working with another lender. My husband and I took this case to corporate and took other actions as well due to discrimination. We felt an instant switch once we sent over our information including our IDs. My husband and I are both 27 year old minorities purchasing our first home.
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February 2024 by Terie Kumar
Tried to withdraw $200 from my account at the window and the teller told me I had come back the next day because she was not authorized to make withdrawal without a managers approval.
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December 2022 by Angela Leal-Moreno
Trustco bank every time it never fails disappoints no matter what, staff is poorly trained. And their practices date probably from the 70s. I came to make a transaction withdrawal and they have only $10s and $5s, seriously?! Completely ridiculous I only keep this account because of the mortgage other than that please save your self from doing business with this bank unless you want to deal with the stone age practices the have at Trustco.
