U-Haul at West Colonial Dr. offers a range of services for local and long-distance moves, including truck rentals, trailers, cargo vans, and self-storage. Customers have praised the outstanding customer service at this location, with staff members consistently recognized for their friendliness and helpfulness. Reviewers highlighted experiences with employees who went above and beyond to ensure a smooth process, even during busy times. Specific staff members received commendations for their patience and support, especially when customers felt overwhelmed. While many reviews reflect positive interactions with the team, some concerns were raised about vehicle issues. A few customers experienced problems with air conditioning and gas gauges in the trucks, leading to frustration during their rentals. Despite these concerns, the overall sentiment is that the staff's exceptional service makes this U-Haul location a recommended choice for moving needs. The commitment to customer satisfaction and the willingness to address issues have left a lasting impression on many clients, encouraging them to return for future rentals.
Great customer service stress free great experience
October 2025
Kind blonde woman at the front was absolutely fantastic, wish I remembered her name. Excellent service overall. Organized, clean, efficient.
March 2025
The process was easy. Made Reservations online and provided all required info. Went to location to pick up vehicle and t was ready on time. Took back vehicle and checkout was a breeze. Very efficient.
