U-Haul Moving & Storage at Gatorland offers truck rentals, trailers, and self-storage units. The business provides a range of services for local and long-distance moves. Experiences with staff and equipment vary significantly among customers. Many reviews describe employees as attentive, professional, courteous, helpful, and excellent. Specific staff members are praised for being personable and knowing how to serve customers well, contributing to smooth and easy check-out processes. Customers report having everything ready and recommend the location for rentals and storage. However, other reviews report inconsistent and problematic experiences. Some customers encountered staff described as rude, irritating, or in their own world, with one attendant noted for being unhelpful during a return. Vehicle issues were also reported, including problems with mirrors, turn signals, and air conditioning failing during a move, leading to a miserable experience. Additionally, the automated toll payment process caused confusion and extra charges, with a recommendation to pay tolls in cash instead. While many have had positive experiences and would recommend the location, the quality of service appears to depend heavily on which employee is assisting and the mechanical condition of the specific rental vehicle.
We had a mix up and the lady was really professional and understanding.Thanks U-haul gator land team !
July 2024
Amazing staff quick and easy. And the manager there is speedy Gonzalez all over the place getting things done love it
July 2024
Naudya is the absolute best! She knows how to serve her customers well and is very personable. I had an excellent experience at this location as I had rented a storage unit for a week and a 15’ truck. This place should get the recognition it deserves.
