Verizon's authorized retailer, Victra, in Orlando, FL, is committed to providing exceptional customer experiences. Their knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have consistently praised the Verizon/Victra store on Bald Hill Rd in Warwick, with one customer describing the sales consultant, Ed M, as the "BEST of the BEST." He was praised for his extensive knowledge, active listening, and clear communication of options. Another customer, Jeff, was commended for his friendly, helpful, and efficient service, making the experience "100 times better." Customers also highlighted the exceptional service at the Verizon store on Vineland Ave, with one customer expressing deep sadness over the potential transfer of Javier, a highly valued sales consultant. The customer praised the entire store crew, including Javier, Jeff, Jorge, and Angel, for their knowledgeability, friendliness, and willingness to go above and beyond to assist customers. Overall, Victra's Verizon stores in Orlando and the surrounding area have consistently delivered exceptional customer service, with knowledgeable and dedicated staff who strive to provide the best possible experience for their guests.
Austin and Steven are awesome!!!!! They are so professional & knowledgeable. They knew every answer to our questions and were beyond helpful. It was refreshing to go into a store and meet two people who actually seemed to love their job and cared to help.
February 2025
Austin was amazing! He is knowledgeable , patient and very efficient!
February 2025
Jeff was amazing! I’m from out of town and he got me in and out in less than an hour with a brand new phone and a great deal. He was very very friendly, helpful and made the experience 100 times better! 10/10 recommend going there. I may travel back here next time I need to transfer phones he made it so easy!
