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“I was there on 12/19 around 2:00. The wait was extremely long but my Teller, Jennifer, was very helpful and did her job outstandingly. I have been at this location before and always have a good experience.”
“Initial VA loan went smoothly through Trident. Marty and his team handled every detail in a very timely manner and made the process seamless. Every question or concern I had was addressed promptly. I couldn't be happier with their service.”
“We had a great experience working with this team. Laina and Steve were incredibly easy to work with and took the time to answer all of our questions as first-time home buyers. They explained everything clearly, were always responsive, and made the whole process feel much less overwhelming. We truly felt supported every step of the way and would highly recommend them.”
“Need a place that can work with outside the box? Look no further. We just closed on a house with Supreme Lending, and we started the process in Okinawa Japan, continued during our PCS, then ended it here in Pensacola. Everything I needed to do I did over the phone or with my iPad. Any issues I ran into, Shellie Isakson was there to help in a timely, professional, and brilliant manner. We couldn’t be happier with the service. Thanks Shellie!”
8:30AM - 5PM
5101 N 12th Ave, Pensacola
Mortgage Lenders
“Loan officer is friendly and concerned about my family getting into a home with the best financial situation. We worked on several changes to make it happen. We moved from several states away and the process seemed local. Thank you!”
“Diana was the best. So easy to work with. Her warm personality made the financial side of buying a house stress free. She researched every aspect of the deal to ensure we were saving as much money as possible. I could not have been happier with the mortgage process - all due to Diana’s effort!”
“I came in this past week and needed a personal loan to take care of a few projects. Matt O’Rear was such a pleasure to deal with. He took his time, answered all the questions I had, and made the process very easy. I’m closest to the Nine Mile branch but will make the trip over to Saufley Field just to see him when I look for a new car. Thank you again Matt!”
“Most of PenAir’s products beat out the competition. Their 4% high yield checking account is practically unheard of. You definitely won’t get that at the big banks or even most online banks. They could however use a better rewards credit card. 1 point on all purchases is not too exciting. You can get a better card practically anywhere else. But I still like PenAir.”
“Went in for a simple transaction today. The line was long, but there were 4 tellers and they kept things moving very quickly. Paula helped me, she was sweet, helpful, and professional!”
“We do banking here also, this is hubby's favorite bank he loves it. This is also the best place to go to the ATM in Pensacola as there are always Police Officers sitting in their cars and/or standing around by the front doors and ATM's. So it's a madhouse to get cash here. There is always a line for the ATM's & drive-thru & not much parking. We constantly have to make the block to get a parking space. We like the Police officers Presence just need a bigger parking lot. Will Return, after we make the block again...”
“Amanda Chapa for several years has been helping, advising and literally walking me through steps to help me navigate paying bills “ on line”. That tells you how old I am and not computer savvy. Not only is she patient but genuinely concern I understand different banking terms etc! My husband and I have used Pen Air since he was working at NAS in the early 80’s. I went in to have an appointment and God blessed me with Amanda; my husband had developed short term memory loss and bounced many checks, pen air was wonderful. Amanda showed and still to this day asks how he is and for me to take care of myself too. That in itself is unusual in today’s culture. Please realize what an asset she is to your Bank! I hope the this will go all the way to the top layer of Pen Air. Thank you! sincerely, Alice J Heidt 5-23-25”
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“Today I had a really rough day involving random charges on my card. The staff at the front even though they could see and hear I was very frustrated due to unfortunate circumstances were very kind and understanding while giving me useful advice. I can not recall their names but the one lady was at the reception. Desk and the other lady was working in the office. Hopefully their supervisors read this review and recognize them. The time was approximately 1pm when I walked in.”