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“We had a great experience working with this team. Laina and Steve were incredibly easy to work with and took the time to answer all of our questions as first-time home buyers. They explained everything clearly, were always responsive, and made the whole process feel much less overwhelming. We truly felt supported every step of the way and would highly recommend them.”
“I have been a member of Pen Air for over 30 years. All I have to say about them is good. There employees are the best and I have never come across one with an attitude.”
“Need a place that can work with outside the box? Look no further. We just closed on a house with Supreme Lending, and we started the process in Okinawa Japan, continued during our PCS, then ended it here in Pensacola. Everything I needed to do I did over the phone or with my iPad. Any issues I ran into, Shellie Isakson was there to help in a timely, professional, and brilliant manner. We couldn’t be happier with the service. Thanks Shellie!”
“Tim was great throughout the entire process, he did a thorough job of describing the refinance process, the different options available, and made sure to communicate each step as we moved forward. Highly recommend!”
“Great experience ! Our bank teller Amanda was so very nice and very accommodating and helpful for me and my husband. We were able to be assisted on getting a Co-op transfer . Will be back soon ! Definitely recommend ! 😊”
“My wife had a great associate Tasha at 440 N Navy Blvd, Pensacola location. The associate was very helpful, knowledgeable and pleasant to work with. Tasha is great asset to the credit union.”
“Couldn’t imagine a more seamless experience. Clear communication throughout. The Reliance Mortgage Team is very professional. They offer the best options compared to all other lenders.”
“The people are very friendly inside and outside. It takes a long time to use the drive-through even if you are the only person there. I guess they are making sure you money is right”
“I worked with these folks for a bit and enjoyed every moment. If you need a mortgage or can't figure out if a traditional mortgage is what you need, go see them. This team of hard working individuals will get you fixed up.”
“Received excellent service by my Pen Air representative, Mrs. Simmons . I appreciated her help and she most definitely exceeded my expectations. Stacey was very courteous and professional.
Thank you Mrs Simmons”
“I put $950 dollars in atm 8/4 and it said it was out of order and printed out a receipt saying couldn’t return my money call my Financial institution, So I did that day and have went into the branch and called many times with no resolution or returning of my money. They called me three times asking me the same amount in the same question.They would just tell me that they’re opening an investigation, even though I already have one and started one 7 times.I couldn’t believe they wouldn’t give my money back and really felt like my own bank robbed me.Ive been a member a really long time and have brought over 20 people to this bank, so it really hurt me that this happened from them.This was my bill money and was just getting the run around, they would even tell me that the ATM was over, but still wasn’t Returning my money today is 8/29 almost a month later and I go in the bank to see what is taking so long and why they’re not returning my Money.I spoke with Lori at the branch And she really helped me a lot and was upset too, that it took this long for me to get my money.She went and spoke to the manager and came back and told me that my money was returned Into my account. She really was on it and I appreciate her so much Because I don’t know if it would’ve been done without her.”
“Just recently opened up a checking and saving account with Navy Federal credit Union, and I was impressed with how smoothly the process was,they were very professional, and answered all my questions and concerns.Great job ?”
“I am in the process of buying a home with the help of Navy Federal Credit Unions Mortgage Department. The loan officer who was assigned to me, Mr. Omar Ordonez, NMLS #2643348, has been an absolute pleasure to work with. He has taken the time to genuinely provide detailed answers to every question I have had so far on this homebuying adventure. He is kind, considerate, and in no way condescending during our discussions, and his customer service capabilities and overall demeanor are indeed exceptional. I can only hope he receives some kind of commendation or acknowledgement when I submit this review, because realistically, a vast part of the optimism I have regarding this current homebuying experience is due to his efforts, diligence, and communication.”
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“Initial VA loan went smoothly through Trident. Marty and his team handled every detail in a very timely manner and made the process seamless. Every question or concern I had was addressed promptly. I couldn't be happier with their service.”