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“I was not sure what type of mattress I was looking for when I went in to the store. Christopher was wonderful. He’s extremely knowledgeable and helped tremendously with my decision. It was a fairly quick transaction after I made a decision and they are very flexible in making delivery arrangements. Overall, it was a great experience!”
“My husband and I have been so blessed to work with Kim for years now. She iscsoooooo professional , brilliant, offers amazing recommendations and really exemplifies she cares!!!!! I highly recommend customers ask for her and her amazing expertise!!!!!!!! Ann and Ron”
“Beautiful pieces & Fabulous customer service from everyone there! Heather has been helping us with our furnishings & she is Amazing! Missy has been very nice & helpful too! We were having a difficult time finding exactly what we wanted anywhere for our dining room tables & Heather helped us put together a beautiful “custom order” for around the same or less than retail/showroom prices! We got the styles, chairs, colors, fabrics,& finishes that we were looking for. We purchased several other pieces from the store (dresser, mirror, decor) as well, as they have such beautiful, quality furniture & unique decor items. Very relaxed environment…that never felt pressured. Very pleased!”
“Factory Direct Furniture earned a five-star review from us today.
We purchased a Polywood bar-height table and two swivel high-top chairs, and the entire experience was excellent from delivery through setup. The team that delivered the furniture was professional, friendly, and incredibly helpful. They assembled the table, placed everything where we wanted it, and made sure the setup looked right before they left.
What really stood out was the extra service. They noticed our existing white high-top chairs needed some cleaning and, without charging anything extra, scrubbed them with a bleach and Dawn soap solution. They looked brand new afterward. That kind of thoughtfulness makes a huge difference.
We have always enjoyed shopping at Factory Direct Furniture, and this delivery was another reminder of why. Great products, great service, and a team that clearly cares about the customer experience. Highly recommend.”
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“Cole was very attentive and helpful. He was able to lead us in the right direction to finding the perfect table and recliner for our new home. I recommend cole for anyone looking for a great sales rep.”