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“Called 40ish minutes prior to closing, was having issues with porting my phone from Simple Mobile to Visible. Explained the circumstances and my intent to swing by the following day (again they were close to closing within the hour). Not only did Gavin say he could navigate the mess that Visible created but he told me to swing by even though they were closing soon and that he would personally stay after just to get my issue sorted (hadn't had a working phone in 36 hours). True to his word he helped me out big time and had a positive attitude the whole way through. Cannot thank Gavin and the team at the store enough! 5 star service!”
“Michelle is amazing I will go out of my way to come to this location Jason is also amazing and I can’t remember everyone’s name but they so helpful and wonderful hands down best experience in a cellar store been coming here for two years and hopefully many more !!”
“I recently had the pleasure of visiting the T-Mobile store on Davis Hwy. and I have to say, it was a surprisingly positive experience. I was dreading the usual cell phone store visit, expecting long waits and pushy sales tactics. However, my interaction with a representative named Cody completely changed my perspective.
From the moment I walked in, Cody was attentive and genuinely interested in understanding my needs. I was looking to upgrade my phone and switch to a different plan, and he patiently walked me through all the available options, explaining the pros and cons of each with clarity and precision. He didn't try to upsell me on anything I didn't need, which I greatly appreciated.
What really stood out was Cody's knowledge and problem-solving skills. I had a few specific questions about data usage and international roaming, and he answered them all confidently, even pulling up detailed information on his computer to ensure I had the most accurate answers. He even helped me transfer all my data from my old phone to my new one, a task I usually find incredibly frustrating, with remarkable efficiency.
Cody's friendly and approachable demeanor made the entire process enjoyable. He was patient, courteous, and never made me feel rushed. He clearly cares about his customers and takes pride in his work. He was very professional, and never made me feel like I was taking up too much of his time.
If you're looking for a cell phone provider store with knowledgeable and helpful staff, I highly recommend visiting this location and asking for Cody. He's a true asset to the company, and his exceptional customer service made a potentially stressful task a breeze. Thanks to Cody, I left the store feeling confident and satisfied with my new phone and plan. He is a great example of what customer service should be.”
“I received excellent service from Dylan. He was enthusiastic, competent, and made the whole experience run smoothly despite technical difficulties that were out of his control. It’s not about the place, it’s about the people.”
“Customer Service at the store is amazing. Alexandra is terrific. She explained everything in detail and said If I still had questions to give her a call. She offered mobile service, i was there for only internet. She was not pushy about the mobile service that caught my eye. She explained the benefits and said If I was interested at a later time to come see her. The internet has been working well. The set up was very easy.”
“Jacob at Pensacola 9th Ave location did a phenomenal job taking care of us. He was professional, personable and efficient, giving us available options for a replacement cell phone. He is an excellent troubleshooter and super knowledgeable with the products and services Verizon offers. Fantastic customer service!”
“11/10! Came in with an issue with my monthly price going up and Jamel exceptional! He lowered my monthly price and got me a phone with a 2 year plan on the house for my business. One of the best Cox employees that I have had the pleasure of working with, any needs you have Jamel is the man to go to!”
“I would like to give a big thank you to Clifford G. For helping us on Saturday morning the 6th of December. You were very kind, informative, and helpful. I do appreciate that you made sure everything was in working order and answered all our questions. You really did provide great customer service. Again. Thank You.”
8AM - 1PM 2 - 4:30PM
385 Millington Ave bldg 3644 room 164, Pensacola
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“John W was great! He took care of us and was happy to do so, very knowledgeable and had our best interest in mind! We will definitely be back for the customer service !”