Metro by T-Mobile is a highly praised wireless service provider, with customers commending its low-cost rate plans, affordable phone prices, and exceptional customer service. The business is described as having "the best" Metro stores, with a standout employee named Maychelle who is praised for her exceptional knowledge, friendliness, and ability to assist every customer who walks through the door. Customers also highlight the store's "awesome people" and the great value offered by the products and plans, although they note that wait times can be longer due to the small size of the location. Overall, Metro by T-Mobile is portrayed as a reliable and customer-focused wireless provider that offers competitive pricing and top-notch service.
Ok service but they failed to informed me that I have insurance on the phone that I was having an issue and sold me a new phone. I didn't realize and even forgot that the phone was insured. They only cared about the sales and commissioned made.
June 2025
They were helpful and answered all the questions we had
October 2024
They always help, explain in detail, overall, great customer service!!
