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“Many kudos to Angela, at the ATT store on Big Bend, Riverview. I needed a new phone and she was very knowledgeable and helpful in meeting my objective. We arrived early and maybe 15 minutes after we were in the store, about 5-6 other customers walked in. Unfortunately, she was the only one there. Most people understood that, but there's always that one person. Angela was very professional, greeted each person as they came in, explained she'd get with each of them as soon as possible. She assured them someone was in route. She applied the screen covers to 2 phones and began the transfer process. I asked how long it would take, she said about 30-45 minutes. I asked to leave them, so she could help someone else. She said ok. We left, so grouchy lady could get serviced and returned about 2p.m. She was still greeting with a smile and totally professional and courteous. The other person had arrived and there were no more customers. Her coolness under stress is commendable! She is meticulous with her work and I appreciate that. Everything was ready to go. I look forward to seeing her again. It was truly the easiest purchase, transfer, and time i have ever had purchasing a new phone. Many thanks and kudos to Angela!”
“Joanna is a awesome asset to the company her customer service is impeccable.And her knowledge of all boost products over exceeds the Wimauma or Ruskin location anyday.”
“Mike Barnes was great! I called the store the day before I went in and he was very patient with me. He called several stores trying to get the phone I wanted. He had great phone etiquette. Very professional! He stayed past his shift working to set up my new phone the next day when I went into the store! Thank you! The other guys in the store was nice too.”
“I bought a speaker with Bluetooth and it doesn't work. They don't want to exchange it for another one because the boss is never there. He says they are rats. Don't buy there.”
“Went in on a Saturday for a screen repair on my iPhone 14 Pro Max! It was done in 15 min! And was for a great price of $95, when Apple wanted to charge me 390. Thank you! Will definitely come again!”
“Sam was awesome! After dealing with a very disgruntled customer he handled it with professionalism and courtesy! He saved the day for me when it came to my phone options! Truly put me in a better situation and happy to say he is a life saver!”
“While the staff was friendly and helpful, I was told they would charge me to migrate data to my new phone. I said I would do it myself using the Samsung Smart Switch app and was told they charge the $40 no matter what. I think that is very dishonest and fleecing the customer out of $40. I could have saved $40 by having the phone shipped to the house and avoided going to the physical store. I won't be doing that again. Everything else about my visit was good, but that extra charge left a sour taste in my mouth.
EDIT: Management reached out and offered to refund the $40. I upgraded to 4 star. It would have been a 5 star had I not had to reach out.”
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“Edwin has provided me quite possibly the best customer service I have ever experienced. After losing my phone and attempting/failing to go through the ridiculous fraud prevention involved in AT&T services, he has been nothing but a gem working exponentially to find me a solution. If everyone had an Edwin on their side the world would be a much better place. Give this man the recognition he deserves AND a raise. Thank you Edwin you are the man among men.”