First Florida Credit Union is highly regarded for its friendly and helpful staff, making transactions like large deposits smooth and efficient. Customers appreciate the shared branching services, which have generally been great, allowing deposits, transfers, and withdrawals with ease. The manager, Jessica, is praised for exceeding expectations by explaining options and suggesting products to help meet financial goals, often earning recommendations to family members. Although service at some locations has seen changes, such as charging fees for coin deposits now handled by coin machines, overall experiences remain positive. Many members use First Florida as their main or supplementary bank, valuing the same benefits they have with other credit unions, even from out of state. The bank has proven reliable, especially in urgent situations like replacing a hacked debit card, demonstrating their commitment to customer needs.
Used this branch for shared braching and had a 10/10 experience. Lobby was clean and welcoming and Cori was so incredible! She was helpful, knowledgeable, and so kind. Highly recommend!
February 2025
I’ve been with FFCU for years since early 90s. My wife and I have bought all of our vehicles and we built our first house with them. Great people, especially at this branch. Monica is my favorite, she’s always there
December 2023
My lady friend needed to make a large deposit into a shared account with her broker and they were pleasant, efficient and helpful throughout the transaction.
