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“Ana was ? great! Made a very major situation of fraud into a simple step. She was polite and the stress was gone. She even showed me a way to gain more interest with my money. ?”
“Colleen is incredibly helpful, friendly and personable! She offered me great recommendations, being new to Florida, treated me very well at the branch to set up my new account. Greeted me with a smile and sent me off with a smile, that’s customer service! Thank you!”
“I was having some issues with my HELOC loan and called the Sanford branch for help to resolve my issues. After speaking to the branch manager Steven Ortiz, he immediately took ownership of my problem, said he would get back to me once he looked into it. Mr. Ortiz followed up with an E-mail & call, resolving the issue. The customer service at this branch is excellent and exceeded my expectations.. This is why I like to bank with my local branch.”
“The staff at Trustco Bank have saved my life! Every branch manage, every Teller, and even the temporary floaters filling in have assisted me to correct Identity Theft with multiple thefts from my bank accounts. I have needed constant help for the past two years after being made homeless die to identity theft and fraud in Daytona Beach followed by homelessness due to medical bills. I thank God every day for the excellent customer service specially after all my personal info including app my credit card, debit card, passport, & even birth certificate were stolen at the bus stop by the bank two years ago- Without the excellent customer service at the Lake Mary branch, I might have needed to depend on others to rescue me from indescribable hardship.
The staff at Trustco have given me encouragement to keep trying and nene give up working to restore my fix name, credit, and ability to support myself without becoming a burden to my family or friends! This is the first time in my life that I am able to make my own decisions how I use my hard earned money since my husband passed away in 2019! I am truly grateful for the impeccable training and cussing service at Trustco Bank of Lake Mary! They have all gone the extra mile! This bank makes me feel safe, card for, and even loved!”
“Angelique is wonderful! I'm a little computer illiterate an having them help get my business app squared away, new employee bank accounts are done fast an always very nice about it. Id recommend using there banking as well instant money in transfers and payroll!”
“This is the best bank I've ever worked with. They have done more for me at this bank and it is more like family. Lindsay goes above and beyond to help her clients and customers. Everyone is friendly and helpful. Lindsay helped me achieve success and accomplish improving my credit and obtaining help with the services they provide and being successful in a positive direction and relationship. It's like the family bank in the olden days. I love working with her and the others. I've accomplish more with her help than ever.”
“Debbie was very professional,kind knowledgeable, and went above and beyond to help me .Her dedication to ensuring a smooth and efficient process. I felt valued as a customer and confident in the decisions I was making. I highly recommend her assistance to anyone looking for outstanding customer service. Thank you for making this experience seamless and pleasant!””
“My wife and I have visited this location multiple times and Doug is amazing. He's super helpful and has great customer service. Couldn't say enough good things about Doug. Would recommend him to anyone!”
“I have been banking with Trustco Bank for about 30 years, in NY and for the last 5+ years in FL. They live up to their slogan as a "home town bank" because of the way that they treat the customers, just like friends and family.The mortgage loan process and rates are way better than most, and you don't have to worry about your loan being sold multiple times. (I just completed my 5th home mortgage loan with them).If you ever have a question, they are quick to find the answer.Keep up the good work team!”
“Friendly staff with great customer service! DulceMaria helped me open my new personal account and talked me through the process for setting up my new business :-). It was a rainy day so I stayed in for a while and had great chats with her and Alexandra! Looking forward to the move over from other banks in the area.”
“As a business owners we face different challenges. I have been with Seacoast for 2 years and they are the best bank around Sanford. The Whole staff is wonderful. They have good products for Businesses, loans for real estate transactions, commercial and residential. I am grateful because thanks to them and their staff.”
“Great they have their act together I really appreciate their patience and knowledge they helped me with so many questions that popped up at the last minute that I had and friendly and kind God bless you all thanks Chase I am going to pay more attention to your service's Amen ??????”
“If you're looking for a convenient way to access your Bank of America account while running errands, you might find the two drive-through ATMs at this location helpful. Although the branch is currently closed for in-person services, these ATMs can still provide a quick and easy way to withdraw cash or deposit checks without having to leave your car.”
“It is so reassuring knowing that Wells Fargo has such spectacular employees!! Most especially Summer Mickens who is a wonderful, kind, understanding and helpful a person you could ever know! We would be lost without her!!!Happy Holidays!!”
Closed
208 W 1st St, Sanford
Banks
“I can't speak for the rest of the bank but Katrina is amazing. She transferred from another bank and we followed her over. Very competent and helpful, and in general a super nice person. While I was there another customer was engaging the teller, making jokes and having a good time. I like that management was ok with that and didn't try to rush her into being "productive" instead.”
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“Farhana she helped me today open up an account she was very helpful and resourceful I’m happy to begin banking with VyStar. I heard this is a very great bank from family members.”