10AM - 8PM
3705 S Orlando Dr, Sanford“As a long-time customer of Verizon, I have always had positive experiences at their stores. However, my recent visit to the Verizon store, assisted by Sabrina Derrick, has set a new standard for exceptional customer service.Recently, I lost my phone in a bad accident, which left me phoneless, stressed, and disoriented. Amidst this chaos, I visited the Verizon store seeking a solution.Sabrina displayed extraordinary empathy and understanding from the moment I approached her. She listened attentively as I explained my predicament, exuding patience and genuine concern. In an era where genuine customer service is increasingly rare, Sabrina's approach was a breath of fresh air.But what truly set Sabrina apart was her determination to resolve my issue. She explored various options to help me find a solution and went above and beyond to ensure the process was as smooth and stress-free as possible. Her expertise and knowledge about Verizon's services were evident, and her ability to tailor these services to my unique situation was impressive.What I appreciated most was Sabrina's ability to make me feel valued and heard. She didn't just see me as another customer but as an individual in a challenging situation. This humanized approach in a corporate setting is rare and commendable.In conclusion, my interaction with Sabrina was the best I have ever had at this Verizon store, and that's saying a lot considering my past positive experiences. Her exceptional service has not only resolved my immediate issue but has also reinforced my loyalty to Verizon. Employees like Sabrina are a true asset to any organization, and she deserves recognition for her outstanding service.Thank you, Sabrina, for turning a challenging day into a positive experience. Your professionalism, empathy, and determination are exemplary, and I hope Verizon realizes what a gem they have in you.”
10AM - 8PM
1633 WP Ball Blvd, Sanford“I received a message on my phone. That was was peculiar so I went to my carrier and they fixed the situation very quickly. I have been with yhis company for 2 years and I have no complaints there always there to help when I need it”
“My wife and I came to this location to get new phones. It was a very pleasant experience, and it took us less than thirty minutes to get everything we needed and be on our way.”
“Great Experience! The whole crew was exceptionally helpful and courteous! Jackson is a real technical expert, both took the time to advise us on potential savings but also answered all my questions in great detail. I will definitely advise my friends to use this location. We couldn’t be happier with our experience. Thank you to the whole team.”