The Verizon store provides mobile, 5G home internet, and business services. Customers can visit in person, schedule an appointment, or place orders online for in-store pickup, free two-day shipping, or same-day delivery where available. Reviews consistently highlight exceptional customer service. Staff members are described as super friendly, attentive, extremely pleasant, and helpful. They are commended for making setup processes easy, answering all questions, and going out of their way to accommodate customers. Employees display extraordinary empathy, genuine concern, and patience, making customers feel valued and heard. The service is noted for being smooth, stress-free, and tailored to individual situations. The store is efficient, with staff quickly verifying item availability and holding products to enable brief, fast visits. The express locker system for order pickup is also noted as a convenient and cool feature. These positive experiences, including one described as the best ever, reinforce customer loyalty. The overall impression is of a store with knowledgeable staff who provide outstanding and exceptional service.
Maleek assisted me at the Sanford store and not only was he extremely helpful and polite but it was wonderful to watch him manage multiple customers without skipping a beat. Very rare to see quality customer service that is also fast!
July 2026
Great customer service experience. Matthew made my phone upgrade easy. Great experience from the moment I walked in until I left. Thanks Matthew.
June 2026
Matthew was awesome !!! He was so helpful and friendly!
