Metro by T-Mobile at 1643 Rinehart Rd is known for its friendly and helpful staff who provide excellent customer service. Customers appreciate the welcoming atmosphere and the patience of the employees, especially when explaining plans, products, and features. The store offers a variety of 5G phones from brands like Apple, Samsung, and OnePlus, along with unbeatable prepaid plans that include unlimited talk, text, and data. Many reviews highlight the staff’s willingness to go above and beyond, assisting with setup, addressing concerns, and ensuring customers find the best deals. Ramon, a manager, and other team members are frequently praised for their professionalism, attentiveness, and efficiency. Customers have left satisfied with their purchases of new phones, tablets, and plans, often mentioning how the staff made the experience smooth and friendly. Overall, this Metro location is highly recommended for its caring team, good selection of phones, and plans that meet various needs. It’s a trusted place for reliable service and quality assistance.
Tom was super helpful and knowledgeable. Excellent experience!!!!
June 2026
I came in here with a phone emergency after breaking my last phone with 15 minutes to spare. Thomas was a huge help with purchasing a much needed new phone and transferring my account through a program.
June 2026
Ashanti is the best. She was very patient about the situation that was happening yesterday (even though it wasn't her fault). She explained everything that was taking place with all 3 of my devices. She is a talented multi tasker cause she was helping another customer as well. She will definitely be my go to person.
