-
December 2025 by Kayla McKenzie
Richie Rivas had exceptional customer service. It was a pleasure meeting him!
-
December 2025 by Sheri Lockhart
Always pleasant and informative to work with.
-
December 2025 by Tom Perrin
Richard R. was the most patient & knowledgeable customer service rep, assisting two very Senior Citizens with multiple accounts today. Highly recommended❣️
-
December 2025 by Mike , Tampa Fl.
Stopped in for help and Richard was very helpful. He answered all my questions and help with understanding the app .
Thank you
😊🙏
-
September 2025 by Larry Marziale
Bianca Pennisi and Sylvia were pros. Very helpful, cheerful. Knowledgeable. And with a ton of charm and enthusiasm
Larry Marziale
-
August 2025 by susan f
My experience with Schwab in Sarasota has been outstanding. Bobby Osborne has been so responsive and helpful getting me a pledged asset line, And the phone support has been great too! Easy to get a person on the phone.
-
August 2025 by Andrea Johnson
Thank you to Bianca Pennisi she is amazing to work with and I appreciate her care with my situation.
-
July 2025 by Ericka W
I’ve been to this branch twice, and both times I was the only customer and both times no one said hi or looked up from their computer/phones. Feels like they didn’t want my business or that I was inconveniencing them by being there.
-
October 2024 by Melissa Toye
Bianca was incredible yesterday. We were having trouble with our new account and she was determined to help us figure it out! We are so appreciative of her patience and willingness to help us.
-
February 2024 by rj recardo
I have been a Schwab customer for over 30 years. Also have money with JP Morgan and Fidelity. The Sarasota office is the worst I have EVER seen in my life. Its like they are the worKing retired. There don't return calls, they move slow, and have no passion. Tried to contact the person in charge of the office 2x and HIS boss. Nobody every responded. STAY AWAY
-
January 2024 by Casey Ritz
Thanks for making it an easy decision to take my money elsewhere. Why do you have a phone number? Honestly, why bother?
-
January 2024 by Bruce Pitzer
Don't return my calls cannot follow up on request of letter on my acct. for US Immig. Service to show we can support my bro.-in- law from Venez. TERRIBLE SERVICE!!!
-
December 2023 by Deb C
They don't answer the phone, not even for their own call center. When you go there to get help in person they'll set a time with you to call you but never will. They won't stick to the timeframe expectation they set not even by a long shot. Call back was to be the next day. Things were supposed to be finalized after one week. It's been 3 weeks and no phonecall, nothing done and apparently they're even missing records of the in person interaction where I was provided copies of. Huge lack of caring and organization. If you try to book an appointment online it'll say they'll call you back within two days, they never called.
-
November 2023 by Deborah C
They don't answer the phone, not even for their own call center. When you go there to get help in person they'll set a time with you to call you but never will. They won't stick to the timeframe expectation they set not even by a long shot. Call back was to be the next day. Things were supposed to be finalized after one week. It's been 3 weeks and no phonecall, nothing done and apparently they're even missing records of the in person interaction where I was provided copies of. Huge lack of caring and organization. If you try to book an appointment online it'll say they'll call you back within two days, they never called.
-
November 2023 by gary beidler
There was a time when the customer service was not good, but in a number of recent visits that has all changed. This morning, their office was buzzing, but I still received prompt attention and all of my questions were answered.
