First Citizens Bank, a top 20 U.S. financial institution with over $200 billion in assets, is known for its unique legacy of strength, stability, and long-term thinking. This bank offers a wide range of general banking services, including a nationwide network of branches and offices, as well as commercial banking expertise, innovation banking, and personalized service. Customers praise the bank's exceptional customer service, with staff members who greet them by name and provide tailored assistance. The bank's personalized approach is highlighted, as exemplified by a banker who visits a customer's office to handle their banking needs. Customers describe the bank's staff as helpful, attentive, and proactive in ensuring a positive banking experience. Overall, First Citizens Bank is highly recommended for its commitment to providing personalized, quality service and catering to the unique financial needs of its customers.
Always knowledgeable and friendly staff - this site makes banking easy
August 2022
Very impressive with high level of customer service and quality of First Citizens. Marina and Courtney did an outstanding job at welcoming as a new customer.
August 2022
I really enjoy anytime I visit this branch, friendly and welcoming staff. I always feel like they are ready to help me.
