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June 2025 by Joseph Clarke
Worst onboarding experience in the history of onboarding!
First the rep ghosted me after I signed up. Both emails were incorrect, and the address was wrong! Then the technician installs the wiring panel and the ethernet, but doesn't install the router! He tells us to send it back. Then when we don't have service, between my manager and I, we spent 7.5 hours yesterday looking for the network name and password because the technician didn't leave any information. We called Frontier, they said they don't even see internet on our account, he tells us to call Fortinet (third party installer). Fortinet tells us to call UPS (I own a UPS Store). UPS sends us back to Frontier.....
Today we install the router ourselves, only to find out that the router is defective.
You can't make this stuff up!!!!!
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June 2025 by Elizabeth Richman
The door to door soliciting is crazy. They came to my house twice in one day which is honestly absurd. I'm not answering the door for an unskippable cutscene lol.
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May 2025 by Natalia Tkach
I applied for Frontier service in April 2024. The price was $39.99/m.
In three month the price rose up to $45.99.
This month, May 2025, they charged $59.99. About 50% increase for a year!!!
It's unbelievable!!!
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April 2025 by Kerry Walsh
Need help from Frontier? Good luck. You'll spend hours on hold, only to be told by live chat that they can't assist and you should call instead. Visit a store? They'll politely direct you right back to the phone line. It’s a perfect circle of uselessness. If you ever think you might need support, steer clear—Frontier has mastered the art of being aggressively unhelpful. At work, we literally draw straws to see who gets the privilege of enduring their mind-numbing hold music while slowly losing the will to live. It’s less a customer service department and more a Kafkaesque maze of frustration. Sadly, they’ve cornered the market, so we’re all at their mercy. Absolute tyrants.
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March 2025 by Czech For Me
I needed internet, called to set up installation for a week out, that got canceled. Called to set up another installation, that got canceled. Spoke with a supervisor to have this resolved, set up ANOTHER installation a week out, THAT got canceled. Do they want business? Waited a month and still no installation, makes no sense. It's a sign to do business elsewhere.
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March 2025 by stephanie goux
Terrible company to do business with. You'll sit on the phone for 4 hours with no resolutions to any issue. They make it nearly impossible to return any equipment but have no issues charging you for it. Even if you call to cancel services they still will not come to pick up their product. You can't take it to their store because that's not a service they provide. I've been asking for 4 months for a return label and get prompted that a QR code will get send and never has. Can't cancel services or they will charge me for equipment plus a reinstalled fee in collections even though there is no physical way I can return anything. Save your money, time and peace of mind and go somewhere else.
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November 2024 by Ashya Costello
Their contractor cut our line while installing another line and didn't say anything or fix it and now we will be without internet for 4 days. Not to mention when we first signed up the contractor they sent was super rude and informed me it wasn't his job to do installations so service was delayed then as well. Probably going to cancel all together.
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April 2024 by jerry cunningham jr.
I had Spectrum...they are not in South Gate Sarasota...I have not even connected with them yet..IT IS NIGHTMARE !!!!!! ALL GET IS ROBOTS ON RECORDING...No one can help... when do they speak bad English...HOW DO THESE PEOPLE MAKE ANY MONEY...WORST CUSTOMER SERVICE..EVER...NOW THINKING ABOUT CANCELING...ALL TOGETHER ..if..it is free !!!.....WOULD NOT USE THEM ..ALVEY CUNNINGHAM
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April 2024 by Damian Rojek
Horrible costumer service , use to have Xfinity and pay half the price If my apartment wouldn’t have forced me to get their service I would have never signed up ! Btw takes 24 hrs to get anything done with troubleshooting .. if your internet goes out for any reason feel free to wait 24 hrs at least before they even attend to you ?
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April 2024 by Bill Art
Impossible to talk to a real person. Awful phone customer service. That being said, they did get it fixed in a timely manner.
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April 2024 by Michael Graybill
Frontier is the worst. Multiple pieces of equipment had to be used just to set up internet. Worked fine but the kicker was when we disconnected our service due to moving. We paid our last bill and returned all the equipment within 3 days. I then get a surprise, a bill for $50 for "restocking." Called support and they game me a bunch of nonsense for the purpose. I was told that sending the equipment back would be no charge for me. I would have gladly dropped it off at a local location if I had known that. Frontier is coming to our neighborhood soon and I will make sure our neighbors are aware of their practices.
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March 2024 by Michele Visone
Never more
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March 2024 by Rick B
This was a horrible service experience. All of our recent service experiences have been excellent but Frontier was the lone exception. The technician never did show up after messaging me that he "was on his way" at 9:48 in the morning. We wasted a whole day with this process. Very disappointing.
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March 2024 by Adriana Ballester
Sorry, I have not evaluated Frontier, these photos are from Punta Gorda
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March 2024 by Patrick w
Worst support ever. I wish the corporate executives would have to call the 800 number to see how bad the service is.
