Truist is a bank that is currently adjusting its services to prioritize health and safety. Some branches now offer teller services only through drive-thru lanes, while in-person visits are by appointment. Certain branches without drive-thru lanes remain open with enhanced sanitization. Customers report positive experiences with the staff, highlighting employees who are friendly, kind, and helpful. One staff member, in particular, received high praise for assisting with a fraudulent transaction, making clients feel welcomed and cared for. Overall, customers appreciate the attentive service and the dedicated team members who go above and beyond to resolve issues and provide support. Despite the temporary service adjustments, Truist maintains a focus on safety and quality customer care.
