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“Went in on Saturday to add a new line. Sebastian took amazing care of us and was an absolute pleasure. He set up my new phone and transferred all my data and contacts. Can't thank him enough.”
“I stopped in to have my daughter's Beats repaired, and Ana was incredibly friendly and helpful. The service was completed at a fair price, and the overall experience was excellent. I highly recommend them for electronic repairs!!”
“What a fantastic experience. Joseph was very knowledgeable and answered all our questions. Consumer Cellular is truly the best. Thank you so very much.
Jim and Peggy Gainey”
“Tyler was incredibly helpful with helping me save money on my monthly plan but went above and beyond to help me with adding international calling for an upcoming vacation. Very professional and friendly.”
“Sean was exceptional.
Not only was he knowledgeable, he was super friendly and personable.
And while helping me he helped three other customers simultaneously, and made everyone feel taken care of.
No one was waiting. Incredible.
Great job Sean. JV”
“Michael M. And Chris M. At the valrico store were GREAT. I couldnt be happier with my purchase. Showed me how to save lots of money for my business. Ended up eliminating my personal account settings up a business account, adding two more ipads to my account and a Apple Watch just cause the old lady has been asking for one so long, Everyone is happy.”
“My husband and I went into the store for help with my Husband’s phone, it was dropping calls. Dylan, their sales rep greeted us warmly, and was eager to assist us with the problem. He was knowledgeable and really wanted to help us. He helped my husband troubleshoot and gave us several different options, not an instant “you just need a new phone.” After he spent probably an hour in total helping us while assisting his other customers as well, we decided to buy a new phone. He explained the options, helped us find our best option, along with finding the right case and installing a new screen protector that we purchased. Now, customers of cricket for over 2 years already, we will be staying with cricket and recommending them to our family and friends. We also need a new IPhone for our daughter and he advised us of a promotion that would save us some money. 110% effort. If you are thinking about switching or need an upgrade, go to the GIBSONTON store and ask for Dylan.”
“Multiple problems with a watch. Didn't give up. Kept troubleshooting and found the fix. Couldn't even get a shop in three other states to attempt a simple battery replacement.”
“Phones been broken for so long I thought it would cost me a fortune to get it fixed. They got me in and out at $50 bucks. God bless you guys! Thank you Zack Dan and Yasmine!”
“I went to explore plans, and I ended up getting a very deal on 2 phones. Marshal was assisting me. He was entering the information in the computer, while his coworker Joe came and started transferring the data of the old phones to the new phones. The store started to get busy and another worker Michael came and finished the data transfer on the phones because the other two guy's were helping other customers. It was nice to see them work well together and help each out. You don't see that often enough.”
“Elijah was very friendly, knowledgeable, and quick to answer questions. He knew what I needed to lower my bill AND upgrade my phone at the same time. Highly recommend this location.”
“Crystal was extremely helpful and knowledgeable. Got me in and out as quick as possible, found a better deal for our rate plan and the biggest help of all she put my screen protector on for me and zero bubbles. Will recommend to anyone to go to this location and ask for Crystal.”
“Upgraded my old phone to a Samsung Galaxy S25f. Was in and out in less than an hour. Shakira was great. Very helpful, answered all my questions and didn't try to force me to purchase something I didn't want. Excellent customer service.”
“Garrett, Angel and Brandon work great as a team together. Positive upbeat attitudes. The stay on the problem until it is solved. Best Verison customer service I have ever experienced in 20 Plus years.”
“Reda and his team were very helpful. They helped me with all of my cellphone and MacBook problems while informing me on the actual problem and how to avoid it in the future. They remain professional even when I was visible frustrated and confused. They did not allow me to leave unsatisfied. I am a chronic electronic breaker and I have never experienced nothing short of great customer service! Thank you”
“Bass did a great job helping me transfer from T-mobile back to Verizon. He also gave me different options on my plan and gave me better deals. Thank you for your awesome customer service!”
“I love this store. The service is 5 star. Thank you Alan for always helping me out. We hope he makes management soon although we will miss you on the floor. Thanks again.”
“All I have to say is Billy is soooooooo amazing the last couple times going in he has help and explained everything to me honestly and this time he helped me get a new phone for my mother in law today BILLY YOU ROCK 💯”
“Cricket at this location is the best one to come to. There’s a lady there name Priscilla she so awesome her customer service is excellent when need a phone ask her she’ll make sure you will not walk out the door without a phone she’ll make you get approved and she also know how to treat her customers. I had walked out the door very satisfied.”
“Very friendly and helpful people's!
Excellent service! I have visited for over 7 years the seffner store and they were very helpful friendly.last year December I went to the seffner store and asked for help with my phone. There was new people's there and a guy who was there alone was very unfriendly so I went down to the Brandon location and there was Everyone super helpful and friendly.on 4-28-25 I had problem again with my old Motorola and Priscilla again was very friendly and helpful at the Brandon location and helping me get the Best deal on a new Motorola. Priscilla and the other young lady were very helpful so they saved me from after 10+ years with Cricket to switch to Verizon..”
“Jon & Julian were the best professionalized help I have experienced in customer service in quite some time! I greatly appreciate everything that they done for me today!”
“I bought a speaker with Bluetooth and it doesn't work. They don't want to exchange it for another one because the boss is never there. He says they are rats. Don't buy there.”
“RICARDO THANK YOU
If I can give this man 100 stars I would,
such a dedicated employee. Went above and beyond to make sure my issue was resolved sorry you had to stay an hour later but I will be telling all of my friends, family, co workers just how AMAZING his customer service is.
A returning customer indeed
THANK YOU”
“My first time there about a year and half ago I got a phone case and a screen protector with a life time warranty. Since then I've been back twice to get another screen protector because it was damaged due to it being my fault, and both times I had no issues with them replacing it per warranty. They are honest and stand behind their word.”
“Sam was awesome! After dealing with a very disgruntled customer he handled it with professionalism and courtesy! He saved the day for me when it came to my phone options! Truly put me in a better situation and happy to say he is a life saver!”
“Really appreciated the help I received here. I came in with a malfunctioning phone, and the employees took the time to go over my options with me. They offered an upgrade, but when I decided not to upgrade, they still went above and beyond to help.
They called customer service for me and stayed on the phone the whole time to make sure everything was handled properly and that my replacement phone was approved. Super friendly, patient, and genuinely helpful throughout the entire process. Great customer service all around!”
“Great experience overall! I needed to get a new family plan with my elderly parents and 3 new phones. I was greeted by Mason, whom made us feel welcome the second I walked through the door. I explained to him that I’m a heavy phone user, but my parents are not. Mason quickly informed me of AT&T’s unlimited your way plan and how we can mix and match data amounts between each person. He was attentive to all my questions and never once made me feel uncomfortable as he explained the nuisance of each plan. I ended up going with the value plan for my parents and the premium for myself with unlimited data. To top it all off we even got brand new iPhones 17s with the trade in of our old iPhones. All together it was less than $150! I’d highly recommend this location and specifically ask for Mason for anything you need.”
“Medhat was very helpful and worked very quickly to get me set up with my new phone! He is very knowledgeable and had answers to all of my questions. Definitely ask for him next time you visit!”
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“Pretty easy to say they always take care of me, everything you need and ask for and request is taken care of.... I know everybody goes to T-Mobile but I want to change from Cricket”