Gap Factory in St. Augustine, FL offers a wide selection of iconic clothing for men, women, kids, and babies. The store features timeless essentials like comfortable tees, Gap Logo hoodies, and a variety of jeans in different sizes. Customers appreciate the friendly staff and the store's cleanliness, along with well-organized merchandise and plenty of changing rooms. Sales are often good, making quality clothing more affordable, though prices tend to be higher than expected outside of discounts. Many shoppers find the store a go-to for gifts, baby clothes, and everyday wear, with some noting that their loved ones enjoy shopping there. However, some customers have experienced issues with clothing quality, mentioning that items can shrink, wrinkle, or shrink after washing. Additionally, the checkout process can be lengthy, and there have been complaints about sales staff pressuring customers to sign up for store credit cards, with promises of discounts that sometimes do not work. Despite these concerns, the store remains popular for its selection, sales, and convenient online ordering with in-store pickup.
Rarely leaving empty handed. Service is good on most days. Prices always.
February 2026
Gap has quality stuff. Have clothes brought years ago are still in use and in good shape. Staff are nice and gave me no problems with online purchases return. Too bad it is not close to me to visit often.
November 2024
They don't carry short only reg and long in classic jeans in house. Requires a return to exchange in store order placed on line. Under 5ft tall requires a shorter inseam Hopefully they can get me a 28 inch inseam
