About Holiday Inn St. Augustine - Historic, an IHG Hotel
Holiday Inn St. Augustine - Historic, an IHG Hotel, offers a mix of experiences for its guests. The hotel features comfortable beds and clean rooms, with a newly renovated look. However, recent renovations have created some challenges, including a messy reception area and limited breakfast options. Guests reported that the breakfast was prepackaged with no choice, lacking protein and variety. Parking is an additional $20 fee, which some guests felt was excessive for an open lot not close to the historic downtown. While some front desk staff provided satisfactory service, others lacked friendliness and professionalism, leaving guests feeling unwelcome. Issues like a stuck door and a non-functional bathroom vent were also noted. Despite these concerns, some visitors found the hotel relaxing and appreciated the quiet atmosphere. Overall, while the hotel has potential, improvements in customer service and better communication about amenities and renovations could enhance the guest experience significantly.
Loved the stay. Had to pay for parking each day though. That's my only issue. Other than that. Clean, cold ac, great customer service.
April 2025
We stay at this hotel every time we visit St Augustine! It is nice, clean, friendly staff, and a great location!
January 2025
Very nice and clean hotel front desk lady treat me almost like intruder Another surprise that guests parking should be absolutely free but is not they charge me over the room expenses $20 to park my car on the hotel property which is not marked when you check hotel amenities that guests parking is not free
