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“I went to this store to ask for information on the phones. I spoke to Hector, he was very nice and answered all my questions. I didn’t like the plans available at the moment.”
“Angie Canales provided outstanding service. She took the time to explain all of my options, answered all of my questions, and made the entire process easy to understand. She also helped me select my new equipment and guided me through the installation process, explaining everything that comes with getting new equipment. Her professionalism, patience, and knowledge made the experience smooth and stress-free.”
“Kristy was absolutely incredible and made us feel so welcome and comfortable from the beginning, she was working as fast as possible and keeping us laughing and smiling. Literally the only reason I keep coming back to this T-Mobile, she brings the energy”
“Kelvin Was super great, patient and helpful with me. I was able to leave happy with what I left with. If you guys want an honest purchase go to Kelvin he is more for the customers than the sales. Thank you Kelvin for helping me after a stressful day I had.”
“Hoping the executives at Tmobile and people with poor reception on their cell get to see this. If you want to get the best deals, amazing Tuesday perks every week and Michelin Star service from the best team go see Javier, Kevin, Fernando, Daniela or Gerardo at the 9985 Tagore Place next to Dunkin Donuts. Right on Narcossee the Walmart Plaza. You will love them!”
“I transfer from another carrier, i started the transfer on the phone and went to this store Manny help me ,finish the transfer in 3 lines and upgrade my phone in less than an hour . His customer service is outstanding, he answered all my questions. I recommend this store and T-Mobile 100% . The store in 13073 S. Orange Blossom Trail Orlando Fl 32837 .”
“100/10!! I went today 12/04 with no hope I literally just went to orientate myself because all the places I went too never had a good answer for me. But Edwin! Was super helpful , super patient with me he truly made it happen! He was super welcoming, he literally made my day because I was super disappointed with all the other stores I went too. If you go ask for Edwin!!! Jonathan was super welcoming as well and super friendly!! In general the staff that was there was very nice!!! But if you want a phone ask for EDWIN or JONATHAN!!!! Thank you guys for making my experience amazing!”
“Great job by the staff! Noel treated us with such kindness while we picked up our online order. He took the time to walk us through syncing our old phones with the new ones, and made the whole process smooth and stress-free. Very professional, patient, and welcoming. Truly appreciated the excellent customer service!”
“Arsenio provided excellent service. He was patient, professional, and very helpful throughout the entire process. He gave us outstanding customer service, and we truly appreciated his assistance.”
“i want to give a huge shout out to Nayka!!! she was very kind and patient with me and my brother. she knew exactly what to do to get me on his account quickly and effectively!! She deserves a raise!”
“Visited TMobile with my mom and I was talking with my family about my past experiences with Tmobile that have not been the best ones all of this in front of Javier and he kept it very professional my behavior did not change his great customer service and I had to even apologize bc although it wasn’t directed to him it is the company he works for. Javier is great and his customer service on point!!! Give him a raise $$$”
“I was about to go to TMobile, have them pay off my phone and get a new phone and leave Verizon after 30 years. Thanks to Angel Fernandez helping me today, Verizon retained my business.
It's not enough to have great technology; that means NOTHING in todays market.
It's about having great people who humbly go the extra effort, and communicate effectively, and know what they are doing that make a profitable difference.
Your outsourced Call Center Help has become a painful attrocity to consider as an option and almost cost you my business.
Give recognition and a Thank You to Angel Fernandez.”
“Spectrum located on Simmons and 192. David L and Maria did an excellent job. This team helped me save $$ and resources on an existing plan with an over priced provider.
I highly recommend David L. He's newly employed with this organization. But he's not Inexperienced at treating the customer the way he wants to be treated.
He was patient, professional and determined to earn my business by saving me monthly charges.
I respect and appreciate the staff for thier quality service and sharing affordable options.
I remember, TWC, Brighthouse, Embarq as past cable and internet provider's.
I'm glad that the quality of service is exceptional and continues to evolve as technology enhances.
Thanks Spectrum you earned my business.”
“Jonathan at the Kissimmee location is 100% the man to come to when you are coming to this office. He is very professional. He takes his time and explains everything for you. He set up my entire iPad. Just a wonderful wonderful guy.”
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“Eric was super outstanding with the purchase of my apple watch. He made the process seamless and went above and beyond to help me decide which one was best for me . Eric is an awesome addition to the team and I appreciate his help today.”