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9AM - 1PM 1:30 - 5PM
4558 35th St, Orlando
Internet Service Providers
“I had an issue with my internet. It was slow and was beeping. I called my service provider, SmartCity, and they came right out. They serviced a battery component and swapped out another defective unit they found while doing diagnosing the problem. After that my speed was back to over 900kbps! I am very happy with SmartCity and Joe Mitchell, the technician that worked on my unit!”
“After going to 4 different T-mobiles and nobody wanting to help me, I came into this location and Javier helped me and would not let me leave until my needs were met!!!”
“My experience at this store is excellent. I’ve been coming here for years and Jesse always takes care of what I need. He has a lot of patience and takes his time to explain everything I need to know and always provides great information. Thank you so much Jesse for all your help and for everything that you do!”
“Wonderful customer service! Cristian went above and beyond to help me get my new phone and everything transferred and settled. All the employees seemed nice and helpful”
“This is the best T-Mobile I have ever been to! great people. No pressure the guy we had even stayed as late as he could to help us. Ps. tell your wife and kid we are thankful for your help”
“Kevin really help me out a lot today.
My phone stopped being able to make calls so he put in a new sim card for me.
Then I have had difficulty typing with my text messages and he showed me how to change the keyboard size. When I asked this before noone suggested this to me. He also mentioned the tablet promotion and I will conside it with my wife.”
“I walked in the boost store which was in 4061 LB McLeod road, I didn’t even buy the phone here , but the young lady named Teju, she took her time , she had a very big smile on her and she didn’t even complain once . I wish they give him a raise. If I know about this store before I would have come here at the first place . I am leaving the store with a huge smile on my face . I went in Hiawassee and old winter garden road store they doesn’t even help me with anything even though I purchased the phone over there. They gave me a very hard time and Iam so upset with it .”
“Amanda was the person that helped me and multiple other customers at the same time plus her coworkers with such multiple tasking skills and time management. If she’s not a manager already they should make her one because the level of customer service and people skills she has is amazing. She’s also super helpful and knowledgeable. She helped me upgrade from a iPhone 12 to the newest 17 for $500 off plus I finally switched my internet saving me another $25 a month. So thank you so much for all your help you guys were and are amazing!!”
“Jose and Kristie were very patient and knowledgeable on setting up my new phone And explaining my new phone bill and the probation charges, it was great. They saved me $1000 on a new device best store ever go to.”
“I left Winter Park for this store. The staff here is helpful and the manager displays great time management. I had observed the managers Cee in that store deal with multiple customers at once while being antagonized by one. She was extremely helpful to my family in addition to the staff. An appointment system in this location would be great”
“Alejandra at T-Mobile was amazing! She was friendly, patient, and took the time to explain everything clearly. She made the whole process easy and stress-free. Truly great customer service thank you, Alejandra!”
“We had an issue that took almost 3 hours in the T Mobile store while on vacation. It could have been a bad experience but the agent who assisted us was AWESOME! KEITH IS AMAZING!!!!!!!!!! He did EVERYTHING he could to assist us in a bad situation. He deserves a raise and lots of Kudos!”
“Wanted to come and give recognition when it’s highly deserved. I had the pleasure in being helped by Gerardo. Let me say that he exceeded my expectations during our time in the store. Gerardo answered all my questions, provided me with the best deals possible and was able to start my families Christmas early with new phones and faster home internet. Not only was he professional but what really stood out for me was his genuine concern when my 3 year old became ill while he was helping me connect my phones and she started unfortunately throwing up. Gerardo sprung into action as if it was his own child and helped me with my daughter. Gerardo then turned on the gears to finalize everything and get me out of there to assure I was able to leave satisfied and take care of my daughter. I want to thank him for everything and highly recommend him to anyone needing assistance at this store.”
“THANK YOU to Gloryanna and Kevin. Our upgrades and transfers went as smooth as possible. They made some calls on our behalf and got us the best deal. Great customer service.”
“I transfer from another carrier, i started the transfer on the phone and went to this store Manny help me ,finish the transfer in 3 lines and upgrade my phone in less than an hour . His customer service is outstanding, he answered all my questions. I recommend this store and T-Mobile 100% . The store in 13073 S. Orange Blossom Trail Orlando Fl 32837 .”
“I had an amazing experience at this store, thanks to Michael, who had told me he'd just started a month before.
Michael was extremely helpful, personable and professional, taking care of me through the whole process of upgrading my phone!
Michael showed that this was more than transactional to him; he set my new phone up for me and made sure everything was to my liking before I left the store.
This was an experience you'd only see in commercials, but Michael is the real deal! I'd highly recommend stopping by to see him! Everyone else was very friendly too!”
Open 24 hours
3113 Lawton Rd Suite 109, Orlando
Internet Service Providers
“Had an excellent experience at this location with David.
David was able to explain the current promotions and transfer deals coming over from Verizon and we left with two new iPhone 17 Pros and saving about $40 per month on our cellular bill.
Hoping this new T-Mobile venture continues to be a positive experience but definitely off to an excellent start”
“I went to the T-Mobile store feeling pretty down because I had to get a new phone. John O. was my rep at the store and he made my experience amazing. He was very pleasant and understanding. I had 1,000 questions and I didn't feel rushed. I didn't feel pressured into getting something that I didn't want. John was very thoughtful and considerate. I'm grateful to have been helped by him. Thank you again, John. You did make my day.”
“Nicolas and Yeli were extremely helpful and patient
I would recommend anyone customers in this area to frequent this Tmobile. You will leave the store in a much better mood than you would’ve came in initially. Thank you guys for all your help and impeccable customer service, we look forward to working with you both more in the future if need be for us to come back in store”
“Stopped by this particular T-Mobile without an appointment and it was so easy. It’s a nice environment. The people are very kind there and quick service. Prince is the one who helped me and he was so funny and so nice and did such a great job. I was in and out in 15 minutes. Will be back.”
“Came in to upgrade my phone on a whim, and the gentleman who helped me, Matt, was very polite, very helpful, and very accommodating to what I wanted to get done. The visit to the store didn’t take too long, and I was able to upgrade without trade-in as well. I also appreciated the light chat that was exchanged while we waited for my new phone to load up all my apps and everything.
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“Had to transfer a phone. Usually a pain in the royal behind but thanks to Alyssa and her manager they took care of what little problems arose with professionalism and kindness and patience. Thanks to her I didn’t feel angry once. Great job!”
“On a day like today BLACK FRIDAY, with the store full of people, I had the opportunity to meet Luis Rosado “Manager” and the only thing I can say about the man is that not only does HE DO HIS JOB VERY WELL, but he is extremely polite and dedicated. I have been using T-Mobile since 1999. Regardless of having been introduced to many similar companies, I have always been loyal to T-Mobile, because regardless of the magnitude of the problem, there is ALWAYS a positive solution for both parties. Not only am I loyal to them but I also promote them both with my friends and with everyone I know. So much so that I even use their internet for my own business. Moral of the story, in this particular store absolutely all of their employees do their jobs not only professionally but effectively. THANK YOU Luis, Belkys, Ariel and Juan for your help and time on a day as busy as it is today. God bless you and give you many sales... you deserve them!!”
“Gilberto came and installed all 8 of our phones without issue. He explained how to use the member portal and made everything super easy and clear for us to get started on our new phone system right away.”
8:30AM - 4:30PM
1711 S Division Ave, Orlando
Internet Service Providers
“My husband and I just traded in our old iPhones for new ones, and we want to give a huge shout-out to CHRIS, the young man who helped us. We had lots of questions and talked about a myriad of scenarios, and he was not only patient, but very knowledgeable about each one and able to tell us what pricing for each scenario would be – all while having a great attitude and personality. Whatever he’s making, I think he deserves a raise! ???”
“There's something special about everything that can be ordered off their menu. Handmade ice cream bars, blue cakes, mini cupcakes, magic dairy recipes, etc. Coming here is a privilege, but that's what it is. A privilege. Not a treat. An extravagance. I'll take Rite Aid ice cream over Milk any day. With a slice of humble pie.”
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“Jacob And Frank makeup a very professional and knowledgeable installation team. My house presented many challenges for them but they worked through each of them and did not leave the house until my internet service and my app was up and running”