“Salespeople are very knowledgeable and able to assist with comparison of products. They were very patient about Q’s and concerns. I’m confident that I bought a very comfortable bed!!”
“I have to say the best customer service ever . Vanessa the store manager went above and beyond and made sure that all our needs were met . I highly recommend anyone shopping for furniture to go to this Cassel store or call and ask for the Manager Vanessa she is an expert in making sure the furniture that you want is the one you get at a great price . Excellent business”
“I took my Father who is 96 in to look for a mattress for him that was more comfortable for him. We were greeted by a friendly young woman who was a blessing and we found exactly what we needed. Thank uou”
“Luis was super friendly! I was a bit nervous about testing out the beds and he was very sweet and encouraging in just laying on them and seeing what I liked. Definitely recommend them :)”
“Fantastic Experience at Havertys in Kissimmee!
This was my first official visit to the Orlando/Kissimmee Havertys location, but I’ve been a lifelong Havertys customer going all the way back to Memphis. After this visit, I was reminded exactly why I’ve continued coming back over the years.
What impressed me most was the relaxed, no-pressure atmosphere. We walked through the doors and were actually given time to look around without being immediately approached or followed by an overly eager salesperson. That alone was refreshing!
After a few minutes, the assistant manager came over simply to welcome us and say hello. No sales pitch, no pressure. She then let us continue exploring on our own. A little later, our sales associate, Angie, stopped by to check in with us, and she did exactly the same thing: made herself available and then gave us space.
We ended up spending nearly two hours looking around the showroom before we were ready to talk with Angie. When we were, she was incredibly helpful and patiently answered all of our questions.
The entire experience was night and day compared with a recent visit we had to Ashley Furniture. Sometimes great customer service means knowing when to help and, just as importantly, knowing when to give customers room to shop. The team at Havertys absolutely understands that balance.
We left feeling valued rather than pressured, and that's exactly how furniture shopping should be.
We love Havertys! Thank you to Angie, the assistant manager, and the entire Kissimmee team for such a wonderful experience. You’ve definitely kept this lifelong customer happy! ❤”
“Very honest and helpful staff. I am in love with my bedroom set. They delivered the wrong size box spring cause the manufacturer didn't had the size I originally ordered , but they came in the next day and delivered the right size. Very please with their service 🙏🏼”
10:30AM - 8PM
11955 S Orange Blossom Trl, Orlando
Mattress Stores
“Excellent service, prices, attention, variety, availability, flexibility and advice. Served by its owners. They have delivery. Very pleasant experience every time we have purchased their quality mattresses and boxes!!!”
“(Translated by Google) I love this place, mattress and furniture at tremendous prices."Good pretty and cheap"(Original)Me encanta este sitio ,mattress y furnitura a tremendos precios."Bueno,Bonito y Barato"”
“Last month I purchased a recliner because I was having problems with my mobility and comfort. The associate Fernando Franco attended me with such patience and care until I found the perfect one which I am very happy with once I got it home. I appreciate the fact that I was never treated any different just because of any disability. Thank you Fernando 😊”
“My wife and I went in here last Thursday and had a great experience! We bought a couch with Carmen Listano and it was a smooth easy process. Then we went to the outdoor department and worked with David Hopper. He was great to work with! Fast and knowledgeable. He knew which products were in stock and could arrive quickly due to our upcoming party. He was also able to play help us with options for the set ups in order to keep within our budget. Thank you both! :)”
“Nilsa was awesome! She went out of her way to make sure she could help us in every way! She even offered to come on her day off! I hope the table that is on back order doesn’t take long. Thank you again for a great job Nilsa!!!😃”
“We had a great experience with Ronny. He was knowledgeable, informative and patient during our al selection process. I highly recommend him to anyone making a purchase at the store”